Shara Bautista
Boston
Summary
Detail-oriented Patient Coordinator skilled in insurance verification and patient confidentiality. Committed to enhancing patient experiences through effective communication and team collaboration.
Overview
4
4
years of professional experience
Work History
Patient Coordinator
New England Baptist Hospital
Boston, MA
08.2024 - Current
- Coordinated patient scheduling and appointment management, optimizing clinic workflow.
- Assisted in processing patient records, ensuring accuracy and confidentiality compliance.
- Communicated effectively with patients regarding insurance inquiries and billing questions.
- Supported clinical staff by preparing necessary documentation for patient visits.
- Enhanced patient experience through empathetic communication and responsive service.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
Shift Leader
Dunkin' Donuts
Franklin, MA
06.2022 - 07.2024
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored team members on operational procedures and customer service standards.
- Implemented process improvements that enhanced speed of service during peak hours.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Coordinated staff schedules to optimize coverage and enhance team performance.
- Resolved customer complaints swiftly, fostering positive experiences and loyalty.
- Monitored compliance with health and safety regulations, maintaining a clean work environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
High School Diploma -
King Philip Regional High School
Wrentham, MAAssociate of Science - Radiology
Roxbury Community College
Roxbury, MA01.2028
Skills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Healthcare industry
- Patient documentation
- Medical terminology
- HIPAA compliance
- Scheduling
- Patient care coordination
- Insurance practices
- Spanish fluency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Coordinator
New England Baptist Hospital
08.2024 - Current
Shift Leader
Dunkin' Donuts
06.2022 - 07.2024
High School Diploma -
King Philip Regional High School
Associate of Science - Radiology
Roxbury Community College