Sharada Kc
Hyannis
Summary
Dynamic Shift Leader at Dunkin' Donuts with proven expertise in cash handling and staff supervision. Successfully mentored teams to enhance performance and resolved customer concerns effectively. Recognized for strategic problem-solving and fostering a motivated work environment, driving operational excellence and employee engagement.
Overview
16
16
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Hyannis
02.2009 - Current
- Handled emergency situations with composure and in accordance with company guidelines.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Evaluated employee performance, delivering individualized feedback and praise.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Assisted in training new employees on shift operations.
Education
Kayna Campus
KathmanduSkills
- Cash handling
- Staff supervision
- Professional appearance
- Operations support
- Team-building activities
- Employee relations
- Customer retention strategies
- Assigning work
- Staff education and training
- Problem-solving
- Strategic thinking
- Team motivation
Languages
English
Professional
Nepali
Professional
Hindi
Professional
References
References available upon request.
Timeline
Shift Leader
Dunkin' Donuts
02.2009 - Current
Kayna Campus
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