SHARLO BORGE SMITH
Worcester,MA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Equifax
06.2023 - 02.2024
Customer Service Representative
Ibex Nicaragua
01.2022 - 08.2022
Customer Service Representative
OneLink Nicaragua
08.2021 - 01.2022
Customer Service Representative
CONCENTRIX NICARAGUA
10.2019 - 07.2021
Customer Service Representative Quality Assurance Analyst
CONCENTRIX NICARAGUA
01.2016 - 01.2019
Customer Service Representative Sales, Customer Service Data Support, Cellphone Configurations and email accounts
MOVISTAR
01.2011 - 01.2014
Call Center. Customer Service Representative
TELMARK NICARAGUA S.A.
01.2008 - 01.2009
Education
High School Diploma -
Instituto Central Nicaragüense ICN (2006)
Skills
- Data Collection
- Paperwork Processing
- Account updating
- Data Entry
- Active Listening
- Problem-solving abilities
- Call center experience
- Technical Support
- Live chat support
Personal Information
- ID Number: 217-934-620
- Place of Birth: Managua
- Date of Birth: 08/06/87
- Marital Status: Married
Timeline
Customer Service Representative
Equifax
06.2023 - 02.2024
Customer Service Representative
Ibex Nicaragua
01.2022 - 08.2022
Customer Service Representative
OneLink Nicaragua
08.2021 - 01.2022
Customer Service Representative
CONCENTRIX NICARAGUA
10.2019 - 07.2021
Customer Service Representative Quality Assurance Analyst
CONCENTRIX NICARAGUA
01.2016 - 01.2019
Customer Service Representative Sales, Customer Service Data Support, Cellphone Configurations and email accounts
MOVISTAR
01.2011 - 01.2014
Call Center. Customer Service Representative
TELMARK NICARAGUA S.A.
01.2008 - 01.2009
High School Diploma -
Instituto Central Nicaragüense ICN (2006)
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