Sharnette Vidal
East Boston
Summary
Dynamic and result-driven professional with extensive experience at managing multiple responsibilities without sacrificing quality. Proficient in POS system operations, excels in maintenance of cleanliness standards all while delivering satisfactory customer service. Additionally skilled at staff training and enhancing guest satisfaction through adaptability in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Server
Richie's Italian Ice
04.2025 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Processed transactions accurately using point-of-sale systems, ensuring efficient billing procedures.
- Resolved customer complaints effectively, fostering positive dining experiences and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Lead Barista
Kiki's Koffee & Kones
03.2023 - 04.2025
- Prepared and served food items according to established safety and quality standards.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Managed daily operations, ensuring efficient workflow during peak hours.
- Operated point-of-sale systems for accurate order processing and customer transactions.
- Maintained clean and safe work area by properly storing food, wiping off counters, sweeping and emptying trash to comply with kitchen sanitation and food safety guidelines.
- Learned other teammates' work tasks to train as backup.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Accurately operated cash register to process customer payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Completed milkshakes and ice cream desserts for customers.
Server
Sandals, Montego Bay
05.2022 - 01.2023
- Assisted in maintaining cleanliness and organization of dining areas to ensure operational efficiency.
- Collaborated with kitchen staff to manage inventory levels and restock supplies as needed.
- Met customer call guidelines for service levels, handle time and productivity.
- Monitored guest needs during meals, proactively addressing concerns to improve satisfaction rates.
- Communicated effectively with front-of-house and back-of-house teams to coordinate service timing and delivery accuracy.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Resolved customer inquiries through effective communication and problem-solving skills.
Education
BBA - Accounting And Finance
Southern New Hampshire University
Hooksett, NHSkills
- Cleanliness standards
- Order taking
- Flexibility in dynamic environments
- Hygienic food preparation
- Barista training
- Proficient in POS system usage
- Espresso machine operations
- Clear communication
- Supply ordering
- Adaptability to change
Timeline
Server
Richie's Italian Ice
04.2025 - Current
Lead Barista
Kiki's Koffee & Kones
03.2023 - 04.2025
Server
Sandals, Montego Bay
05.2022 - 01.2023
BBA - Accounting And Finance
Southern New Hampshire University