Sharon ONeil
Lawrence
Summary
Dynamic Assistant Manager with a proven track record at Market Basket, excelling in customer service and complaint resolution. Skilled in team coordination and account management, I effectively enhanced customer relationships while ensuring policy compliance. My attention to detail and cash handling expertise contributed to a seamless operational flow.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Market Basket
Haverhill
09.2018 - Current
- Managed customer service inquiries and complaints in a timely manner
- Coordinated team schedules to optimize coverage during peak hours.
- Resolved customer complaints through effective communication and problem-solving skills.
- Managed customer accounts and updated information in the system.
- Handled returns and exchanges, ensuring compliance with company policies.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Assisted customers over the phone, providing helpful information regarding products and services.
Bookeeping
Home Depot
Methuen
03.2007 - 04.2019
- Completed day-to-day duties accurately and efficiently.
- balanced cashier drawers,cash and check deposits, ordered supplies and did time cards.
- Started as cashier and worked in paint,electrical,and hardware before I worked in bookkeeping and gave excellent customer service.
Education
Associate of Arts -
Northern Essex Community College
Haverhill, MASkills
- Customer service
- Team coordination
- Account management
- Complaint resolution
- Policy compliance
- Customer relationship management
- Cash handling
- Attention to detail
Timeline
Assistant Manager
Market Basket
09.2018 - Current
Bookeeping
Home Depot
03.2007 - 04.2019
Associate of Arts -
Northern Essex Community College
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