Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon ONeil

Lawrence

Summary

Dynamic Assistant Manager with a proven track record at Market Basket, excelling in customer service and complaint resolution. Skilled in team coordination and account management, I effectively enhanced customer relationships while ensuring policy compliance. My attention to detail and cash handling expertise contributed to a seamless operational flow.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Market Basket
Haverhill
09.2018 - Current
  • Managed customer service inquiries and complaints in a timely manner
  • Coordinated team schedules to optimize coverage during peak hours.

  • Resolved customer complaints through effective communication and problem-solving skills.
  • Managed customer accounts and updated information in the system.
  • Handled returns and exchanges, ensuring compliance with company policies.
  • Greeted customers in a friendly manner and assisted with their inquiries.
  • Assisted customers over the phone, providing helpful information regarding products and services.

Bookeeping

Home Depot
Methuen
03.2007 - 04.2019
  • Completed day-to-day duties accurately and efficiently.
  • balanced cashier drawers,cash and check deposits, ordered supplies and did time cards.
  • Started as cashier and worked in paint,electrical,and hardware before I worked in bookkeeping and gave excellent customer service.

Education

Associate of Arts -

Northern Essex Community College
Haverhill, MA

Skills

  • Customer service
  • Team coordination
  • Account management
  • Complaint resolution
  • Policy compliance
  • Customer relationship management
  • Cash handling
  • Attention to detail

Timeline

Assistant Manager

Market Basket
09.2018 - Current

Bookeeping

Home Depot
03.2007 - 04.2019

Associate of Arts -

Northern Essex Community College

Similar Profiles

CREATE PROFILE
Sharon ONeil