Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Propatier

Seekonk

Summary

Experienced bookkeeper with proven dependability and expertise with running a one person office up to a 15-20 person team of Client Service Representatives. Successfully able to maintain daily office duties while tending to client questions and/or needs. Recognized for exceptional attention to detail and conflict resolution skills, consistently delivering high-quality service and fostering strong client relationships. Proficient in QuickBooks and committed to optimizing financial processes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

27
27
years of professional experience

Work History

Bookkeeper

KLP Landscaping
Seekonk
05.2006 - Current
  • Resolved billing discrepancies with vendors or customers promptly.
  • Processed accounts payable and receivable transactions.
  • Conducted monthly bank reconciliations.
  • Performed month-end closing activities.
  • Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
  • Managed payroll processing for staff members.
  • Verified accuracy of vendor invoices against purchase orders prior to payment processing.
  • Generated invoices for clients and tracked payments received from customers.
  • Ensured accuracy in all accounting entries and records.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
  • Entered deposits, credit card charges and sales entries to facilitate cash management.

Client Service Manager

CCCS of New England/Money Management
Warwick
07.1998 - 10.2006
  • Implemented process improvements to enhance the efficiency of the customer service team.
  • Assisted clients with inquiries, requests, and problem resolution via telephone, email, or in-person contact.
  • Ensured compliance of all regulatory requirements related to client services activities.
  • Maintained client records through database management systems.
  • Conducted follow-up calls with customers to ensure satisfaction with services provided.
  • Developed strong customer relationships by providing excellent service to both new and existing clients.
  • Monitored performance metrics such as average call times, first call resolution rate.
  • Participated in special projects as needed for client service initiatives.
  • Provided accurate and timely responses to client questions and concerns.
  • Resolved complex customer issues through effective communication and problem solving skills.
  • Trained team members on best practices for customer service delivery.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Associate of Science - Business Concentration Accounting & Management

CCRI
Lincoln, RI
05-1999

Skills

  • Accounts payable
  • Accounts receivable
  • Bank reconciliation
  • Invoice generation
  • Data entry
  • Conflict resolution
  • Attention to detail
  • Customer relations
  • Confidential document control
  • Transaction entry
  • Spreadsheet tracking
  • Accounts payable management
  • Bank statement reconciliation
  • Quickbooks
  • Bookkeeping
  • Exceptional organization
  • MS office expert

Timeline

Bookkeeper

KLP Landscaping
05.2006 - Current

Client Service Manager

CCCS of New England/Money Management
07.1998 - 10.2006

Associate of Science - Business Concentration Accounting & Management

CCRI

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Sharon Propatier