Shavell Winbush
Cambridge
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
Credentialing Analyst
Blue Cross Blue Shield of Massachusetts
Boston
09.2025 - Current
- Validated and entered credentialing data for provider enrollment and maintenance activities at BCBSMA, utilizing various documentation and systems such as Cactus, CAQH, CVO, ProviderHub, MyPal, and NASCO.
- Review contracts, applications and other supporting documentation for completeness of required provider data prior to entry into multiple systems.
- Verify data accuracy through supporting databases and websites including licensing boards, specialty certification boards, accreditation bureaus, sanction tracking websites and databases, etc.
- Process requests to update credentialing data for provider enrollment/maintenance activities according to pre-established policies, workflows and guidelines in a timely and accurate manner.
- Responded to internal and external inquiries regarding operational activity, delivering innovative solutions that enhanced provider satisfaction.
- Identifies documentation, system, and other discrepancies and alerts management of discrepancies.
- Handled priority requests and escalated provider issues through collaboration with leaders and team members.
- Shared information proactively with team members and collaborated towards departmental and corporate goals.
Public Safety Licensing & Customer Service Special
Public Safety Licensing
Boston
01.2023 - 07.2025
- Serve as the primary customer service point of contact for board inquiries referred from DOL’s Welcome Center. Specifically, respond to all walk-in visitors, phone inquiries, and email inquiries submitted to the Unit or other assigned DOL boards, that cannot be handled by the Welcome Center staff.
- Acted as primary customer service agent for assigned boards, responding to walk-ins, written, telephonic, and email inquiries, and facilitating timely referral to appropriate parties.
- Processed license applications, logging and notifying applicants of application status, and preparing applications for board review. Input and downloaded data necessary for issuing licenses and produced certified statements of licensure.
- Maintained organized files and records of complaints, correspondence, electronic records, and telephonic inquiries to ensure efficient retrieval and response.
- Review, analyze, and update statistical data concerning board activities, including the audit of vendor data/license downloads.
- Provide general administrative support to all DOL boards/units and the DOL Welcome Center.
- Completed tasks as directed by the Executive Director and other senior officials.
Inventory Supply Assistant
Dana-Farber
Boston
04.2022 - 12.2022
- Executed stock rotation procedures, reducing risk of obsolescence and ensuring removal of out-of-date kits.
- Updated study labels, ensuring accurate information for inventory management.
- Collaborated with team members to improve production efficiency and streamline transport processes.
Customer Service Representative
H & R Block
Boston
11.2013 - 03.2022
- Handled inbound calls, chats, and emails to enhance customer service and address inquiries promptly.
- Managed inbound and outbound phone calls, directing them to appropriate departments to ensure efficient communication.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Performed clerical duties including filing, copying, organizing and faxing documents.
- Assisted office operations by running errands and providing support to a team of over 10 staff members.
Data Entry
BluEdge
Boston
11.2019 - 03.2020
- Entering data into appropriate fields; databases, records, and files
- Transferred data from paper formats into digital systems for accurate recordkeeping.
- Handling numerical data accurately; creating spreadsheets.
- Organized spreadsheets for data analysis and reporting.
- Organized and maintained documents, files and records.
- Managed filing systems by recording information, updating paperwork, and maintaining documents for easy access.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Collaborated with management team to streamline workflows and reduce unnecessary tasks.
Customer Service Representative
The Boston Globe
Boston
01.2016 - 01.2017
- Assisted 100+ customers daily, delivering effective solutions through active listening to enhance customer retention.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Answered, screened, and processed high volume of calls using call management system and web-based communications to ensure efficient service.
- Updated customer accounts and contact information within call management databases, ensuring data accuracy and accessibility.
Customer Service Representative
Shoebuy.com
Boston
07.2016 - 12.2016
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Adjusted bills and processed refunds to effectively resolve service or billing complaints.
- Maintained call control and navigated scripts efficiently to address customer issues.
- Promoted products and services during service, account management, and order calls to enhance customer experience.
Cashier/Customer Service Rep
PSG
Boston
11.2012 - 11.2014
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Oversaw advanced event registration and day-of check-in to handle a high volume of guests.
- Distributed fliers and communicated details to patrons, enhancing awareness of new attractions.
- Sourced speakers and special guests for a wide range of corporate, industry and charitable events.
Volunteer
W.E.A.T.O.C
Boston
12.2005 - 12.2012
- Coordinated events aimed at enhancing community engagement and collaboration.
- Scheduled and coordinated meetings with politicians to discuss community challenges.
- Trained youth on community issues and role of Youth Force in addressing them.
- Conducted door-to-door outreach to encourage voter participation.
- Volunteered with various organizations, coordinating resources and outreach to help accomplish core mission.
- Answer and make phone calls daily.
Education
Bachelor - Business Management
Southern New Hampshire University
Boston, MA06-2020
Associate of Arts - Fashion Design
Sanford-Brown Institute
Boston, MA05-2012
High School Diploma -
New Mission High School
Boston, MA06-2008
Skills
- Record Management
- Data Analysis
- Data verification
- Document processing
- Organizing Spreadsheets
- Client Interaction
- Customer Service
- Problem-solving
- Detail Oriented
- Communication Skills
Timeline
Credentialing Analyst
Blue Cross Blue Shield of Massachusetts
09.2025 - Current
Public Safety Licensing & Customer Service Special
Public Safety Licensing
01.2023 - 07.2025
Inventory Supply Assistant
Dana-Farber
04.2022 - 12.2022
Data Entry
BluEdge
11.2019 - 03.2020
Customer Service Representative
Shoebuy.com
07.2016 - 12.2016
Customer Service Representative
The Boston Globe
01.2016 - 01.2017
Customer Service Representative
H & R Block
11.2013 - 03.2022
Cashier/Customer Service Rep
PSG
11.2012 - 11.2014
Volunteer
W.E.A.T.O.C
12.2005 - 12.2012
Bachelor - Business Management
Southern New Hampshire University
Associate of Arts - Fashion Design
Sanford-Brown Institute
High School Diploma -
New Mission High School