Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shawn Byrd

Stoneham

Summary

Dynamic Route Driver with extensive experience at Stop and Shop Supermarkets, excelling in route planning and customer service. Proven ability to adapt to changing schedules while maintaining safety and efficiency. Recognized for consistently surpassing delivery quotas and enhancing customer satisfaction through effective communication and problem-solving skills.

Overview

36
36
years of professional experience

Work History

Driver

Spark Delivery
Saugus
10.2023 - Current
  • Delivered packages efficiently to various locations within designated timeframes.
  • Loaded and unloaded packages securely to prevent damage in transit.
  • Provided excellent customer service while interacting with clients during deliveries.
  • Adhered to company policies and procedures related to safety and security standards.
  • Delivered packages to customers in a timely and efficient manner.
  • Secured merchandise, avoiding damage during transportation.
  • Utilized GPS navigation systems to plan efficient routes for deliveries.
  • Maintained delivery schedules without compromising safety.

Route Driver

Stop and Shop Supermarkets
Revere
02.2011 - Current
  • Delivered goods to customers in a timely and accurate manner.
  • Performed pre-trip inspections on assigned vehicle according to company policy.
  • Ensured all deliveries were properly documented and signed for.
  • Maintained professional appearance and attitude at all times while representing the company.
  • Provided excellent customer service by addressing any issues or concerns promptly.
  • Adhered strictly to safety requirements while operating a commercial vehicle.
  • Adapted to changes in delivery schedules or routes as required by management or customer needs.

Route Driver

LaRonga bakery
Somerville
06.2001 - 01.2011
  • Delivered products to various locations efficiently and safely.
  • Loaded and unloaded merchandise following company guidelines.
  • Delivered goods to customers in a timely and accurate manner.
  • Unloaded and reloaded delivery items.
  • Provided excellent customer service by addressing any issues or concerns promptly.
  • Collected payments from customers when applicable.
  • Adhered strictly to safety requirements while operating a commercial vehicle.
  • Verified accuracy of invoices against delivery receipts.
  • Reported any accidents or incidents immediately to management team.
  • Adapted to changes in delivery schedules or routes as required by management or customer needs.
  • Managed time effectively to meet or exceed daily delivery quotas and performance goals.

Route Sales Representative

Nissen Baking Co.
Medford
03.1990 - 05.2001
  • Managed inventory levels and restocked shelves as needed.
  • Processed customer orders and handled transactions efficiently.
  • Maintained cleanliness and organization of delivery vehicle.
  • Addressed customer inquiries and resolved issues promptly.
  • Promoted positive relationships with customers to maintain consistent sales.
  • Provided excellent customer service by answering questions and resolving complaints in a professional manner.
  • Assisted with merchandising displays at customer locations when requested.
  • Confirmed product displays met company specifications regarding placement, date codes and pricing.
  • Planned and organized routes within territory to maximize efficiency and time.
  • Restocked shelves as needed in order to ensure adequate inventory levels for customers.
  • Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
  • Organized deliveries according to customer needs.
  • Cross-sold additional products to customers depending upon merchandise needs.
  • Developed and implemented strategies to increase sales volume.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Collected money, provided change and recorded transactions on receipts.
  • Informed regular customers of new products or services and price changes.

Education

High School Diploma -

Copley Sq. High School
Boston, MA
06-1984

Skills

  • Route planning
  • Vehicle inspection
  • Customer service
  • Package handling
  • Delivery documentation
  • Inventory management
  • Problem solving
  • Promote products
  • Merchandise sales
  • Promotional skills
  • Flexible scheduling
  • Product rotation
  • Effective communication
  • Order picking and processing
  • Delivery management
  • Load securing techniques
  • Scheduling adaptability

References

References available upon request.

Timeline

Driver

Spark Delivery
10.2023 - Current

Route Driver

Stop and Shop Supermarkets
02.2011 - Current

Route Driver

LaRonga bakery
06.2001 - 01.2011

Route Sales Representative

Nissen Baking Co.
03.1990 - 05.2001

High School Diploma -

Copley Sq. High School

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Shawn Byrd