Shawn Coleman
Boston
Summary
Dynamic professional with extensive experience at Commonwealth of Massachusetts, excelling in workplace safety and culinary techniques. Proven ability to enhance operational efficiency and ensure compliance with health regulations. Strong logistics management skills complemented by effective crisis management planning, fostering a safe and organized environment. Committed to delivering exceptional service and team collaboration.
Overview
16
16
years of professional experience
Work History
General Kitchen Worker
Commonwealth of Massachusetts
01.2024 - 06.2025
- Prepared and organized food items for service in compliance with health and safety regulations.
- Assisted chefs in food preparation tasks, ensuring timely delivery of high-quality meals.
- Maintained cleanliness of kitchen equipment and work areas to uphold sanitation standards.
- Operated kitchen machinery, including slicers and mixers, effectively and safely.
Custodial Assistant
Commonwealth of Massachusetts
01.2017 - 02.2019
- Maintained cleanliness and organization of assigned areas, ensuring a safe environment for staff and visitors.
- Operated cleaning equipment effectively, including floor scrubbers and vacuum systems.
- Assisted in inventory management of cleaning supplies, restocking as necessary to support operations.
- Followed safety protocols and procedures to minimize hazards during daily tasks.
- Reported maintenance issues promptly to ensure timely resolution and service continuity.
Security Assistant
Allied Barton
03.2012 - 02.2014
- Monitored security systems and conducted regular surveillance to ensure safety of premises.
- Assisted in emergency response drills and developed protocols for incident management.
- Collaborated with law enforcement during investigations to provide critical information and evidence.
- Conducted access control checks, verifying credentials to maintain secure environments.
- Trained new staff on security procedures and compliance standards to enhance team performance.
Transportation Coordinator
Super Shuttle
03.2013 - 01.2014
- Coordinated transportation logistics to optimize delivery schedules and reduce operational delays.
- Managed relationships with freight carriers, ensuring service quality and compliance with regulations.
- Implemented process improvements that enhanced efficiency in routing and scheduling operations.
- Trained and mentored junior staff on best practices in transportation management and documentation procedures.
Restaurant Waiter
Rene Cafe
03.2009 - 01.2014
- Provided exceptional customer service in high-volume dining environment, ensuring guest satisfaction and repeat visits.
- Streamlined order processing and delivery, enhancing efficiency and reducing wait times for patrons.
- Trained new staff on menu items and service standards, fostering a cohesive team dynamic.
- Managed multiple tables simultaneously, maintaining attention to detail and effective communication with kitchen staff.
Customer Service Representative
Walgreens
04.2009 - 01.2011
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining professionalism and efficiency.
- Collaborated with teams to improve response times for customer service requests.
- Mentored new staff on operational procedures and customer interaction standards.
Education
Associate of Science - Business Administration And Management
Mount Wachusett Community College
Gardner, MA06-2026
GED -
Roxbury Community College
Boston, MA06-2010
Skills
- Workplace safety awareness
- Culinary techniques
- Health and safety protocols
- Efficient food storage
- Logistics management
- Logistics coordination
- Crisis management planning
Timeline
General Kitchen Worker
Commonwealth of Massachusetts
01.2024 - 06.2025
Custodial Assistant
Commonwealth of Massachusetts
01.2017 - 02.2019
Transportation Coordinator
Super Shuttle
03.2013 - 01.2014
Security Assistant
Allied Barton
03.2012 - 02.2014
Customer Service Representative
Walgreens
04.2009 - 01.2011
Restaurant Waiter
Rene Cafe
03.2009 - 01.2014
Associate of Science - Business Administration And Management
Mount Wachusett Community College
GED -
Roxbury Community College
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