Shawn Dignan
Franklin
Summary
Dedicated quality assurance specialist with a focus on training and inspection. Known for prioritizing teamwork and enhancing operational efficiency, ready to drive improvements in product standards and workforce efficiency.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Production Operations Senior Representative
Dell Technologies
Franklin
10.2023 - Current
- Conducted routine inspections of products, ensuring compliance with quality standards.
- Utilized inspection tools to verify product specifications and tolerances, enhancing quality assurance.
- Trained new staff on quality control procedures and safety protocols.
- Collaborated with diverse coworkers to achieve operational goals and resolve product-related issues.
Cashier
Altitude Trampoline Park
Franklin
03.2023 - 10.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new cashiers on operating procedures and customer service standards.
- Promoted safety protocols while managing guest flow at entry points.
Restaurant Busser
Ichigo Ichie
Franklin
09.2022 - 03.2023
- Assisted servers by delivering food and beverages promptly.
- Monitored guest needs and communicated requests to servers effectively.
- Supported team during busy shifts to ensure smooth operations.
- Collaborated with kitchen staff to manage dishware supply needs.
Education
Bachelor of Science - Accounting
University of Massachusetts, Dartmouth
North Dartmouth, MA05-2028
High School Diploma -
Tri-County Reg. Vocational Technical High School
Franklin06-2024
Skills
- Quality assurance
- Quality control training
- Process optimization
- Operational efficiency
- Inventory management
- Microsoft Excel
- Team collaboration
- Task prioritization
- Attention to detail
Certification
- • OSHA 10-Hour General Industry Course
• Information Technology Specialist - Networking
• Information Technology Specialist – Device and Configuration and Management
• Information Technology Specialist – Cyber Security
Timeline
Production Operations Senior Representative
Dell Technologies
10.2023 - Current
Cashier
Altitude Trampoline Park
03.2023 - 10.2023
Restaurant Busser
Ichigo Ichie
09.2022 - 03.2023
Bachelor of Science - Accounting
University of Massachusetts, Dartmouth
High School Diploma -
Tri-County Reg. Vocational Technical High School