Shawn Jackson Jr.
Worcester
Summary
Dynamic Cashier Team Lead at Burncoat Pizza with a proven track record in enhancing service efficiency and accuracy. Expert in cash handling and team leadership, I successfully trained new hires, fostering a positive work environment. My commitment to customer engagement and operational excellence resulted in improved transaction speed and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Burncoat Pizza
Worcester, MA
04.2024 - Current
- Supervised daily cash register operations, ensuring accuracy in transactions and adherence to company policies.
- Trained and mentored new cashiers on customer service standards and operational procedures.
- Managed team schedules to optimize staffing levels during peak business hours, enhancing service efficiency.
- Implemented inventory management practices, reducing waste and ensuring product availability for customers.
- Collaborated with management to streamline checkout processes, improving overall transaction speed and accuracy.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Burncoat High School
Worcester, MA06.2026
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Money handling
- New hire training
- Opening and closing procedures
- Motivational skills
- Team collaboration
- Attention to detail
- Empathy and patience
- Customer engagement
- Basic math
Timeline
Cashier Team Lead
Burncoat Pizza
04.2024 - Current
High School Diploma -
Burncoat High School