Shawn J Downes
Auburn
Summary
Highly-motivated professional with a diverse skillset and years of experience in a variety of fields. Can successfully operate a commercial oven as well as a content management system. Will bake a loaf of bread or edit a social studies assessment with equal precision and passion. Always looking to learn, grow, and explore new opportunities.
Overview
9
9
years of professional experience
Work History
Head Baker
Crumbl
Millbury, MA, USA
04.2025 - Current
- Directs team efforts to achieve production quality and maintain cleanliness objectives.
- Monitors production workflow and modifies schedule in real-time to address changing demands and priorities.
- Oversees daily bakery functions to ensure operational efficiency and maintain high standards of customer satisfaction.
- Ensures accuracy of transaction processing and deposit management.
- Manages daily production of cookies and desserts, ensuring adherence to quality standards and consistency.
Baker
Bread Guy Breads
Grafton, MA, USA
03.2024 - 04.2025
- Managed production of various baked goods, ensuring adherence to quality standards and consistency in flavor and presentation.
- Analyzed production workflows and inventory levels to optimize resource allocation and minimize shortages.
- Ensured workspace cleanliness and organization.
- Facilitated the integration of customer feedback to improve product offerings.
- Developed and tested new bread recipes to enhance product variety and customer satisfaction.
- Oversaw daily production schedules, ensuring timely completion of baking tasks and quality standards.
Administrative Specialist
WeTego
Auburn, MA, USA
10.2023 - 09.2024
- Streamlined invoice and payroll data organization using Google Sheets and Microsoft Excel.
- Verified accuracy of invoice and payroll data to support financial integrity.
- Verified and organized payroll information, guaranteeing staff received accurate payments within established deadlines.
Baker
Crumbl
11.2022 - 03.2024
- Crafted cookies in alignment with precise recipes to ensure consistent quality.
- Supported team in executing cookie preparation tasks from mixing to baking and dressing.
- Delivered exceptional customer service while managing transaction operations to enhance client satisfaction.
- Upheld rigorous cleanliness protocols to enhance customer experience and satisfaction.
- Guided and developed junior bakers in mastering dough preparation and baking techniques.
Independent Contractor
Self-Employed Publishing Professional
Auburn, MA, USA
02.2019 - 10.2023
- Produced, revised, and optimized various content formats to meet audience needs and maintain brand voice.
- Engaged with clients to discuss content development timelines and project milestones.
- Utilized Chicago, AP, and other style guidelines to enhance the quality and professionalism of content.
- Demonstrated proficiency in Microsoft Office and diverse content management systems.
Assistant Content Area Director
A Pass Educational Group
Auburn, MA, USA
08.2021 - 02.2023
- Achieved successful project completions by managing all phases from setup to launch. Drove project initiatives to ensure timely execution and delivery. Delivered projects that met established goals and timelines.
- Led and directed teams of writers, editors, copyeditors, and project managers to achieve project objectives.
- Conducted thorough reviews of content to uphold standards of quality and precision.
- Engaged with clients to ensure alignment and satisfaction during each phase of development.
- Cultivated and sustained robust client partnerships to enhance repeat business opportunities.
Supervising Editor
Victory Productions
Worcester, MA, USA
11.2016 - 01.2021
- Managed all phases of projects: set up, launch, completion
- Consistently produced deliverables on-time, on-target, and on-budget
- Increased company revenue by securing repeat business with clients
- Clearly communicated with editors and writers, clients, and company management
- Engaged in research and continuing education to stay current on market trends
- Maintained a comprehensive working knowledge of national and state education standards
- Served as a Subject Matter Expert in English Language Arts and social studies
- Developed public-facing social studies lessons for company website and social media outlets
- Assisted with interviewing and hiring new employees
- Trained new and current employees
- Wrote performance reviews for team members
- Produced innovative digital content for English Language Arts, social studies, and science
Education
Master's Degree - History
Fitchburg State University
05.2011
Bachelor's Degree - Political Science
Boston College
05.1996
Skills
- Microsoft Office
- Adobe Acrobat
- Chicago Style
- AP Style
- Baking
- Project management
- Tracking inventory
- Production
- Written communication skills
- Research
- Workplace safety
- Food safety
- Sanitation standards
Timeline
Head Baker
Crumbl
04.2025 - Current
Baker
Bread Guy Breads
03.2024 - 04.2025
Administrative Specialist
WeTego
10.2023 - 09.2024
Baker
Crumbl
11.2022 - 03.2024
Assistant Content Area Director
A Pass Educational Group
08.2021 - 02.2023
Independent Contractor
Self-Employed Publishing Professional
02.2019 - 10.2023
Supervising Editor
Victory Productions
11.2016 - 01.2021
Master's Degree - History
Fitchburg State University
Bachelor's Degree - Political Science
Boston College
Community Service
- Faith Church, Auburn, MA, Impact Team, Setting up Café before service, Greeting guests
- Town Meeting Member, Auburn, MA, Voting on articles related to town management, budget, zoning, etc., Learning about issues relevant to the town of Auburn, Representing residents of Auburn District 4 at semiannual Town Meetings