Summary
Overview
Work History
Education
Skills
Timeline
Community Service
Generic

Shawn J Downes

Auburn

Summary

Highly-motivated professional with a diverse skillset and years of experience in a variety of fields. Can successfully operate a commercial oven as well as a content management system. Will bake a loaf of bread or edit a social studies assessment with equal precision and passion. Always looking to learn, grow, and explore new opportunities.

Overview

9
9
years of professional experience

Work History

Head Baker

Crumbl
Millbury, MA, USA
04.2025 - Current
  • Directs team efforts to achieve production quality and maintain cleanliness objectives.
  • Monitors production workflow and modifies schedule in real-time to address changing demands and priorities.
  • Oversees daily bakery functions to ensure operational efficiency and maintain high standards of customer satisfaction.
  • Ensures accuracy of transaction processing and deposit management.
  • Manages daily production of cookies and desserts, ensuring adherence to quality standards and consistency.

Baker

Bread Guy Breads
Grafton, MA, USA
03.2024 - 04.2025
  • Managed production of various baked goods, ensuring adherence to quality standards and consistency in flavor and presentation.
  • Analyzed production workflows and inventory levels to optimize resource allocation and minimize shortages.
  • Ensured workspace cleanliness and organization.
  • Facilitated the integration of customer feedback to improve product offerings.
  • Developed and tested new bread recipes to enhance product variety and customer satisfaction.
  • Oversaw daily production schedules, ensuring timely completion of baking tasks and quality standards.

Administrative Specialist

WeTego
Auburn, MA, USA
10.2023 - 09.2024
  • Streamlined invoice and payroll data organization using Google Sheets and Microsoft Excel.
  • Verified accuracy of invoice and payroll data to support financial integrity.
  • Verified and organized payroll information, guaranteeing staff received accurate payments within established deadlines.

Baker

Crumbl
11.2022 - 03.2024
  • Crafted cookies in alignment with precise recipes to ensure consistent quality.
  • Supported team in executing cookie preparation tasks from mixing to baking and dressing.
  • Delivered exceptional customer service while managing transaction operations to enhance client satisfaction.
  • Upheld rigorous cleanliness protocols to enhance customer experience and satisfaction.
  • Guided and developed junior bakers in mastering dough preparation and baking techniques.

Independent Contractor

Self-Employed Publishing Professional
Auburn, MA, USA
02.2019 - 10.2023
  • Produced, revised, and optimized various content formats to meet audience needs and maintain brand voice.
  • Engaged with clients to discuss content development timelines and project milestones.
  • Utilized Chicago, AP, and other style guidelines to enhance the quality and professionalism of content.
  • Demonstrated proficiency in Microsoft Office and diverse content management systems.

Assistant Content Area Director

A Pass Educational Group
Auburn, MA, USA
08.2021 - 02.2023
  • Achieved successful project completions by managing all phases from setup to launch. Drove project initiatives to ensure timely execution and delivery. Delivered projects that met established goals and timelines.
  • Led and directed teams of writers, editors, copyeditors, and project managers to achieve project objectives.
  • Conducted thorough reviews of content to uphold standards of quality and precision.
  • Engaged with clients to ensure alignment and satisfaction during each phase of development.
  • Cultivated and sustained robust client partnerships to enhance repeat business opportunities.

Supervising Editor

Victory Productions
Worcester, MA, USA
11.2016 - 01.2021
  • Managed all phases of projects: set up, launch, completion
  • Consistently produced deliverables on-time, on-target, and on-budget
  • Increased company revenue by securing repeat business with clients
  • Clearly communicated with editors and writers, clients, and company management
  • Engaged in research and continuing education to stay current on market trends
  • Maintained a comprehensive working knowledge of national and state education standards
  • Served as a Subject Matter Expert in English Language Arts and social studies
  • Developed public-facing social studies lessons for company website and social media outlets
  • Assisted with interviewing and hiring new employees
  • Trained new and current employees
  • Wrote performance reviews for team members
  • Produced innovative digital content for English Language Arts, social studies, and science

Education

Master's Degree - History

Fitchburg State University
05.2011

Bachelor's Degree - Political Science

Boston College
05.1996

Skills

  • Microsoft Office
  • Adobe Acrobat
  • Chicago Style
  • AP Style
  • Baking
  • Project management
  • Tracking inventory
  • Production
  • Written communication skills
  • Research
  • Workplace safety
  • Food safety
  • Sanitation standards

Timeline

Head Baker

Crumbl
04.2025 - Current

Baker

Bread Guy Breads
03.2024 - 04.2025

Administrative Specialist

WeTego
10.2023 - 09.2024

Baker

Crumbl
11.2022 - 03.2024

Assistant Content Area Director

A Pass Educational Group
08.2021 - 02.2023

Independent Contractor

Self-Employed Publishing Professional
02.2019 - 10.2023

Supervising Editor

Victory Productions
11.2016 - 01.2021

Master's Degree - History

Fitchburg State University

Bachelor's Degree - Political Science

Boston College

Community Service

  • Faith Church, Auburn, MA, Impact Team, Setting up Café before service, Greeting guests
  • Town Meeting Member, Auburn, MA, Voting on articles related to town management, budget, zoning, etc., Learning about issues relevant to the town of Auburn, Representing residents of Auburn District 4 at semiannual Town Meetings
Shawn J Downes