Shawn Pelton
East Bridgewater
Summary
Dynamic customer service professional with extensive experience at Burlington Coat Factory, excelling in conflict resolution and staff training. Proven ability to enhance customer satisfaction and maintain inventory efficiency. Skilled in effective communication and problem-solving, consistently fostering positive relationships and achieving operational excellence.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Burlington Coat Factory Department Store
Bridgewater
02.2022 - 11.2023
- Trained staff on product knowledge and company policies for effective assistance.
- Resolved customer complaints and inquiries to enhance satisfaction levels.
- Assisted in inventory management, ensuring proper stock levels were maintained.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
Military Police Officer
United States Army Active Duty
Honolulu
08.2021 - 12.2022
- Patrolled designated areas to ensure safety and security of personnel and property.
- Responded to incidents and emergencies following established protocols and procedures.
- Provided guidance and support during training exercises for new military police officers.
- Enforced military regulations and maintained order during events and gatherings.
- Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
Crew Member/Assistant Manager/Store Manager
Dunkin' Donuts
East Bridgewater
04.2019 - 03.2021
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Assisted in inventory management by restocking supplies as needed.
- Operated cash register, processed transactions, and handled customer inquiries.
- Engaged with customers to create a welcoming atmosphere in the store.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Upheld high standards of productivity and quality in operations.
Education
High School Diploma -
East Bridgewater Jr/Sr Highschool
East Bridgewater, MA06-2020
Skills
- Customer service
- Conflict resolution
- Staff training
- Inventory management
- Product knowledge
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Active listening
- Multitasking
- Upselling techniques
Timeline
Customer Service Supervisor
Burlington Coat Factory Department Store
02.2022 - 11.2023
Military Police Officer
United States Army Active Duty
08.2021 - 12.2022
Crew Member/Assistant Manager/Store Manager
Dunkin' Donuts
04.2019 - 03.2021
High School Diploma -
East Bridgewater Jr/Sr Highschool
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