Shawn Sousa
Shrewsbury
Summary
Organized administrative scheduling assistant experienced in optimizing service appointment processes. Strong communication and collaboration skills led to improved efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
The Home Depot Inc
Shrewsbury
09.2024 - 09.2025
- Assisted customers with product inquiries and provided information on services.
- Processed sales transactions accurately and efficiently at the register.
- Resolved customer complaints by listening actively and offering solutions.
- Collaborated with team members to ensure timely restocking of merchandise.
- Managed returns and exchanges following company policies and procedures.
Head Chef
Vintage Grille
Shrewsbury
07.2020 - 07.2024
- Designed seasonal menus highlighting local ingredients and culinary trends.
- Supervised kitchen staff, ensuring compliance with food safety regulations.
- Coordinated food preparation and cooking processes for efficient service.
- Managed inventory, ordering supplies to maintain optimal stock levels.
Adminitrative Scheduling Assistant
Sears Garage Doors And Repair
Assonet
01.2016 - 08.2020
- Scheduled service appointments for residential and commercial garage door repairs.
- Coordinated technician availability to optimize daily service routes and efficiency.
- Communicated with customers to confirm appointments and address inquiries promptly.
- Managed calendar updates and ensured accurate scheduling of recurring maintenance visits.
- Assisted in developing procedures for improving appointment booking processes.
Education
Bachelor of Science - Electronic Engineering
New England Institute of Technology
East Greenwich, RI04-2010
Skills
- Customer service
- Sales transactions
- Complaint resolution
- Inventory management
- Point of sale systems
- Customer relationship management
Timeline
Customer Service Specialist
The Home Depot Inc
09.2024 - 09.2025
Head Chef
Vintage Grille
07.2020 - 07.2024
Adminitrative Scheduling Assistant
Sears Garage Doors And Repair
01.2016 - 08.2020
Bachelor of Science - Electronic Engineering
New England Institute of Technology
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