Shawnette Foote
Roxbury
Summary
Dynamic Office Manager with extensive experience at the Refugee and Immigrant Assistance Center, excelling in medical billing and coding compliance. Proven ability to enhance operational efficiency and maintain meticulous records. Strong communicator and problem solver, adept at managing inventory and fostering positive client relationships while ensuring regulatory adherence.
Overview
7
7
years of professional experience
Work History
Office Manager, Medical Billing and Coding
Refugee and Immigrant Assistance Center
Boston
01.2023 - Current
- Managed daily office operations for refugee and immigrant assistance programs.
- Coordinated staff and client schedules and appointments to maximize efficiency.
- Maintained accurate records of client interactions and service requests.
- Supervised office volunteers, providing guidance and support.
- Handled correspondence, including emails and phone calls from clients and partners.
- Ensured compliance with organizational policies and procedures in daily tasks.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments for accuracy in accounts receivable and payable.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Reviewed medical records for accurate coding and documentation compliance.
- Utilized coding software to assign appropriate codes for diagnoses and procedures.
- Collaborated with healthcare providers to clarify ambiguous medical information.
- Maintained up-to-date knowledge of coding regulations and industry standards.
- Conducted audits to ensure coding accuracy and adherence to policies.
- Resolved discrepancies between coded data and clinical documentation promptly.
- Maintained up-to-date knowledge of CPT and ICD-10 coding principles and regulations to ensure compliance.
- Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Verified accuracy of procedure codes to ensure proper reimbursement levels.
- Performed audits on coded claims to ensure that all required data elements are included for accurate payment processing.
- Communicated with healthcare personnel, including practitioners to promote accuracy.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Researched discrepancies between documentation and billing information in order to resolve any issues prior to submission.
- Maintained confidentiality of patient information according to HIPAA regulations.
Receptionist
Senior Whole Health LLC
Waltham
06.2021 - 01.2023
- Greeted and assisted clients with inquiries and appointment scheduling.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Operated multi-line phone system to direct calls and enhance communication among departments.
- Coordinated communications among staff, clients, and healthcare providers to ensure seamless information flow.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed daily calendars, scheduled client appointments, and organized office events for efficient operations.
- Collaborated with team members to improve front desk operations.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Dietary Aide Leader
Boston Medical Center One Boston Center Place
Boston
04.2019 - 06.2021
- Coordinated meal planning to meet patient nutritional needs and preferences.
- Developed menus in collaboration with dietitians for diverse patient diets.
- Communicated with healthcare team regarding patient dietary restrictions and needs.
- Supervised dietary staff to ensure compliance with food safety standards.
- Trained new staff on dietary procedures and safety protocols to ensure compliance and operational consistency.
- Provided guidance to Dietary Aide staff on proper food handling techniques.
- Assisted in food preparation adhering to health regulations and guidelines.
- Monitored inventory levels to maintain adequate food supplies and minimize waste.
- Implemented process improvements that streamlined kitchen operations and enhanced service delivery.
- Facilitated communication between Dietary Department and other hospital departments to ensure coordinated patient care.
- Conducted weekly inspections of storage areas for sanitation purposes per health code regulations.
- Ensured that all meal trays were prepared accurately and timely prior to delivery to patient areas.
- Performed quality control checks throughout the day to ensure food was being stored at the appropriate temperature.
Education
Certificate of Technical Studies - Medical Billing And Coding
Millennium Training Institute
Boston, MA06-2000
Associate of Science - Communications
Stockton University
Galloway, NJ05-1998
High School Diploma -
Excel Education Program
Boston, MA06-1996
Skills
- Medical billing
- Coding compliance
- Healthcare inventory control
- Regulatory compliance
- Record keeping
- Office management
- Operations management
- Financial reporting
- Account reconciliation
- Data entry accuracy
- Customer relationship management
- Team coordination
- Training and coaching
- Attention to detail
- Time management
- Effective communication
- Problem solving
- Organizational skills
- Customer service
- Account reconciliation
Timeline
Office Manager, Medical Billing and Coding
Refugee and Immigrant Assistance Center
01.2023 - Current
Receptionist
Senior Whole Health LLC
06.2021 - 01.2023
Dietary Aide Leader
Boston Medical Center One Boston Center Place
04.2019 - 06.2021
Certificate of Technical Studies - Medical Billing And Coding
Millennium Training Institute
Associate of Science - Communications
Stockton University
High School Diploma -
Excel Education Program