Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Dongelewic

South Yarmouth

Summary

Friendly and polished Professional brings proven experience in assorted environments. Expertly provides individualized guest service and manages VIP requests. Versed in coordinating reservations, updating accounts and promoting customer satisfaction. Detail-oriented and methodical front desk leader with good training, problem-solving and conflict resolution skills. Insightful and hardworking with a superior understanding of customer service standards, [Industry] practices and security requirements.

Overview

23
23
years of professional experience

Work History

Front Desk Coordinator

Newbury Street Salon
03.2021 - Current
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Scheduled appointments in computer system.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Collaborated with team members to address guest needs and ensure seamless operations.
  • Kept accounts in balance and ran daily reports to verify totals.

Spa Technician

Body Sense Day Spa
03.2021 - 09.2021
  • Delivered exceptional customer service, addressing concerns promptly and professionally.
  • Streamlined appointment scheduling process, resulting in reduced wait times for clients.
  • Developed tailored treatment plans for specific client concerns such as stress reduction or muscle tension relief.
  • Collaborated with spa management to develop new services and seasonal promotions.
  • Improved client satisfaction by providing customized spa treatments tailored to individual needs.
  • Safeguarded client confidentiality by adhering to strict privacy policies when handling personal information.
  • Expertly performed various spa treatments including facials, massages, body wraps, scrubs, and aromatherapy sessions.
  • Effectively managed time while performing multiple tasks simultaneously to ensure optimal customer satisfaction.

Accounts Receivable Clerk

NYSDMV
05.2009 - 06.2010
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
  • Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
  • Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
  • Matched purchase orders with invoices and recorded necessary information.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Input financial data and produced reports using [Software].

Spa Director

Lincoln/Roosevelt Baths And Spa
09.2001 - 05.2005
  • Organized special events aimed at attracting new clients and increasing brand visibility within the community.
  • Promoted a culture of exceptional customer service among the spa team members.
  • Recruited, hired and trained all new employees.
  • Introduced wellness programs that boosted repeat business from loyal customers.
  • Identified areas of improvement in operations, leading to increased efficiency in daily tasks.
  • Directed all day-to-day operations of busy location in all areas.
  • Managed spa budget and resources, ensuring optimal efficiency and profitability.
  • Collaborated with marketing team to create promotional materials for spa offerings.
  • Resolved customer issues promptly to build loyalty.
  • Oversaw facility maintenance, ensuring a clean and safe environment for guests and staff.
  • Troubleshot issues related to customer complaints or concerns swiftly, resulting in improved overall guest experience.
  • Coordinated staff schedules efficiently, ensuring appropriate coverage during peak hours while avoiding underutilization of personnel.
  • Developed strong relationships with vendors for better product pricing and quality.
  • Implemented successful updates to operations according to latest market trends and customer preferences.
  • Boosted overall revenue by designing attractive seasonal packages and promotions.
  • Conducted regular inventory checks, maintaining adequate stock levels while minimizing waste.
  • Received new spa supplies inventory and restocked work areas and shelves.
  • Administered payroll, accounting and purchasing.
  • Maintained strict compliance with health department regulations, passing all inspections seamlessly.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Maintained front desk workstation by keeping it clean and organized.

Education

High School Diploma -

Saranac Lake Senior High School
Saranac Lake, NY

High School Diploma -

Adirondack Educational Center
Bloomingdale, NY

Skills

  • Administrative Skills
  • Administrative Support
  • POS Systems
  • End-of-day reporting
  • Problem-solving skills
  • Visitor check-in skills
  • Phone call direction
  • Listening Skills
  • Guest Relations
  • Effective Planning
  • Record preparation
  • Electronic Recordkeeping
  • Maintaining cleanliness
  • Guest Services
  • Inventory understanding
  • Expense Reporting
  • Administrative writing
  • Bookkeeping
  • File Management
  • Conflict Management
  • Revenue management
  • Security Procedures
  • Time Management
  • Cash Handling
  • Customer Service Management
  • Office Administration
  • Scheduling appointments
  • Staff Management
  • Data Entry
  • Documentation abilities
  • Staff Supervision
  • Basic accounting

Timeline

Front Desk Coordinator

Newbury Street Salon
03.2021 - Current

Spa Technician

Body Sense Day Spa
03.2021 - 09.2021

Accounts Receivable Clerk

NYSDMV
05.2009 - 06.2010

Spa Director

Lincoln/Roosevelt Baths And Spa
09.2001 - 05.2005

High School Diploma -

Saranac Lake Senior High School

High School Diploma -

Adirondack Educational Center

Similar Profiles

CREATE PROFILE
Sheila Dongelewic