Sheila Mulchahey
Stoneham,MA
Summary
Resourceful leader with extensive experience in community engagement and customer service. Known for fostering positive relationships and handling inquiries effectively. Eager to leverage strong work ethic and problem-solving skills to enhance resident satisfaction and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Vibrant Living Assistant
Brightview Senior Living
Danvers, MA
08.2023 - Current
- Coordinating resident activities to enhance community engagement and overall satisfaction.
- Contribute to a positive work environment and maintaining professional relationships.
- Building meaningful relationships with residents and families.
- Assisting in Event planning such as Holiday parties, birthday luncheons.
- Coordinating and accompanying residents on weekly lunch outings.
- Creating and planning craft projects for craft activities.
- Setting up for concerts and other large groups such as exercise, art class and baking activities.
Senior Dining Server
Brightview Senior Living
Danvers, MA
04.2016 - Current
- Provided attentive table service to enhance dining experience for residents.
- Trained new team members on service protocols and dining procedures for consistency.
- Maintained cleanliness and organization of dining area, promoting a welcoming environment.
- Assisted with special events and large parties, ensuring smooth operations and guest satisfaction.
Concierge
Brightview Senior Living
Danvers, MA
2023 - Current
- Provided exceptional customer service to residents and families, addressing inquiries and concerns promptly.
- Coordinated transportation services for residents, ensuring timely arrivals and departures for appointments.
- Multitasking maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival and offered directions to key amenities.
Area Supervisor
Kohls Department Store
Danvers, MA
10.2009 - 02.2015
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored team members to enhance productivity and improve service quality.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Coaching in the moment to achieve credit card enrollment daily and excellent customer service satisfaction scores on a weekly basis.
Store Manager
Bath and Body Works
Peabody, MA
10.2002 - 10.2009
- Led daily operations to enhance team productivity and customer satisfaction.
- Implemented visual merchandising strategies to optimize product presentation and drive sales.
- Trained and developed staff on company policies, customer service standards, and operational procedures.
- Analyzed inventory levels to ensure optimal stock availability and minimize shrinkage.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Approved regular payroll submissions for employees.
Education
High School Diploma -
Greater Lawrence Technical School
Andover, MA06-1992
Skills
- Strong work ethic
- Flexibility and adaptability
- Relationship building and management
- Team leadership
- Outstanding communication skills
- Positive and professional
- Time management
- Effective problem solving
- Payroll budget and expenses
Timeline
Vibrant Living Assistant
Brightview Senior Living
08.2023 - Current
Senior Dining Server
Brightview Senior Living
04.2016 - Current
Area Supervisor
Kohls Department Store
10.2009 - 02.2015
Store Manager
Bath and Body Works
10.2002 - 10.2009
Concierge
Brightview Senior Living
2023 - Current
High School Diploma -
Greater Lawrence Technical School