Shekinah Newson
Allston
Summary
Dedicated retail professional with over 10 years in customer service and inventory management. Known for maintaining high standards in fast-paced environments, fostering teamwork, and delivering exceptional customer experiences that enhance operational efficiency.
Overview
14
14
years of professional experience
Work History
Retail Associate II
Nike
07.2021 - Current
- Deliver excellent customer service in a fast-paced retail environment.
- Stock and organize merchandise to maintain store presentation.
- Process customer purchases and returns accurately.
- Assist with inventory counts and replenishment.
- Maintain store presentation and cleanliness.
- Collaborate with team members to achieve daily goals.
Research Assistant
Harvard University
05.2021 - 08.2024
- Collect and analyze research data.
- Maintain detailed records and documentation.
- Troubleshoot equipment and technical issues.
- Collaborate with researchers on multiple projects.
Supervisor
Roses Cleaner
05.2015 - 08.2021
- Supervised daily business operations and employees.
- Trained and scheduled staff.
- Resolved customer concerns professionally.
- Managed inventory and supplies.
- Opened and closed the business.
- Ensured quality service and efficient workflow.
Cashier
Home Depot
05.2020 - 07.2021
- Processed customer purchases accurately and efficiently.
- Assisted customers with questions and locating merchandise.
- Cross-trained to support multiple departments.
- Received recognition for excellent customer service.
- Maintained clean and organized checkout areas.
Tech Assistant
The Idea Lab
08.2019 - 03.2020
- Responded to customer questions by phone and email.
- Managed technology inventory.
- Assisted with equipment troubleshooting.
- Supported daily office operations.
Cashier Associate
Roses Cleaner
01.2013 - 05.2015
- Assisted customers with garment drop-off and pickup.
- Processed payments and balanced cash drawer.
- Organized customer orders.
- Maintained a clean and welcoming front counter.
- Supported daily store operations.
Education
Master of Robotics & Autonomous Systems -
Boston University
05-2027
Post-Baccalaureate Program -
Harvard University
Bachelor of Engineering -
University of Mississippi
Associate Degree - General Science
Coahoma Community College
Skills
- Customer Service
- Inventory Management
- Stocking & Merchandising
- Cash Handling
- Team Leadership
- Inventory Control
- Teamwork
- Communication
- Organization
- Time Management
- Problem Solving
- Attention to Detail
- Heavy Lifting
- Adaptability
- Fast Learner
- Microsoft Office
Timeline
Retail Associate II
Nike
07.2021 - Current
Research Assistant
Harvard University
05.2021 - 08.2024
Cashier
Home Depot
05.2020 - 07.2021
Tech Assistant
The Idea Lab
08.2019 - 03.2020
Supervisor
Roses Cleaner
05.2015 - 08.2021
Cashier Associate
Roses Cleaner
01.2013 - 05.2015
Master of Robotics & Autonomous Systems -
Boston University
Post-Baccalaureate Program -
Harvard University
Bachelor of Engineering -
University of Mississippi
Associate Degree - General Science
Coahoma Community College