Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelbi Richardson

Worcester

Summary

Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.

Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Arc (Harford County)
02.2024 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Assisted disabled clients to support independence and well-being.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.

Community Support Worker

Richcroft
08.2023 - Current
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
  • Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
  • Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
  • Offered compassionate care during transitional periods such as housing changes or medical emergencies, providing stability amid uncertainty.

Shipping and Receiving Clerk

C Stienweg
05.2022 - 08.2023
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Reviewed order data to verify transactions and shipping dates.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Updated database with changes in carrier status.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.

Companion Aide

Infinity Staffing Llc
10.2019 - 03.2023
  • Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Assisted with patient transfer and ambulation.
  • Scheduled and accompanied client to medical appointments.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Collaborated in consults, patient care plan development and patient monitoring.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Kept accurate records of patients' care, condition and progress.

Guest Service Associate

Towne Place Suites Marriott
04.2021 - 05.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 90%.
  • Used Fosse to check daily record sheets, guest accounts and available vouchers.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Assisted guests with luggage and provided directions to rooms to enhance customer service.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
  • Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.

Shipping and Receiving Clerk/ Forliftdriver

Macy's Logistics
05.2018 - 06.2021
  • Handled supply and equipment inventories and distribution for workers.
  • Performed general housekeeping and cleaning tasks.
  • Operated forklift to load and unload materials and equipment on trucks.
  • Assisted team members with tasks that require group effort.
  • Maintained and repaired facilities, equipment and tools.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Documented cargo movement such and obtained onward movement data.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Sorted and delivered materials to different work areas and staff.

Cashier

7-Eleven
09.2019 - 08.2020
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Assisted customers by answering questions and fulfilling requests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.

Sales Consultant

Fast Technology
07.2017 - 09.2019
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Checked client organization and agreements with company priorities through automating content management systems.
  • Retained consistent client base by conducting market research to develop brand strategy.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.

Companion Aide

Caring Hands Health Services Inc.
02.2015 - 07.2017
  • Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Scheduled and accompanied client to medical appointments.
  • Assisted with patient transfer and ambulation.
  • Provided total hygiene care to Number patients per shift by assisting with skincare, bathing and toileting.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.

Front Desk Receptionist

Extended Stay America
10.2013 - 04.2015
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Stored guest valuables in safe and individual boxes for security.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Used internal software to process reservations, check-ins and check-outs.

Shipping and Receiving Clerk

Pier 1 Imports
05.2012 - 09.2013
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Performed basic mathematical calculations to check weights and dimensions of shipments.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Handled high-volume paperwork and collaborated with 4 department to resolve invoicing and shipping problems.
  • Handled day-to-day shipping and receiving overseeing more than 250 packages per day.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Moved shipment materials to and from designated areas using lift and hand trucks.

Education

Early Childhood Development - Child Care

Essex Community Education Center Union High School
Baltimore, MD

Introduction To Personal Computers - Medical

Harford Community College
Bel Air, MD

Medical Terminology -

Harford Community College
Bel Air, MD

Certified Phlebotomy Technician - Phlebotomy

Z6W8R2W9
Baltimore, MD
02.2021

Certified IV Techinition - Intravenous Therapy

Integrated Health Staffing
Baltimore, MD
02.2021

Diploma - General Studies

Havre De Grace High School
Havre De Grace, MD
05.2002

Skills

  • Patient-focused care
  • Companionship and emotional support
  • Compassionate
  • Dementia and Alzheimer's knowledge
  • Compassionate caregiver
  • Cooking meals
  • Filing and data archiving
  • Light cleaning
  • Errands
  • Childcare experience
  • Schedule Management
  • Patient education
  • HIPAA
  • Blood Specimen Storage
  • Venipuncture
  • Drawing Blood
  • Sample and specimen collection
  • Medical office administration
  • Customer service
  • Infection Control
  • Measuring Vital Statistics
  • Recording Data
  • Specimen Labeling Procedures
  • OSHA standards and codes
  • Bloodborne pathogen analysis
  • Computer skills
  • Microsoft Office
  • Protective equipment
  • Occupational health hazards
  • Stocking and Replenishing
  • Identification Checks
  • Cash Drawer Management
  • Bagging and Packaging
  • Merchandise Restocking
  • ID Verification
  • Refund Handling
  • Maintaining Store Appearance
  • Scheduling and Calendar Management
  • Microsoft Office Suite
  • Attention to Detail
  • Prioritization and Time Management
  • Administrative Support
  • Delivery Coordination
  • Positive Attitude and Energetic
  • Customer Service-Oriented
  • Reliable and Punctual
  • Customer Complaint Resolution
  • Bookkeeping Support
  • Claims Handling
  • Basic Math
  • Switchboard Operation
  • Data Entry
  • Billing and Invoicing
  • Conflict Resolution
  • Lobby Maintenance
  • Automated and Manual Data Entry
  • Team Collaboration
  • Report Preparation
  • Office Supply Management
  • Payment Processing
  • Verbal and Written Communication
  • Multi-Line Phone Systems
  • Inventory Monitoring and Management
  • Workflow Planning
  • Document Preparation
  • Problem Solving
  • Damage Identification and Reporting
  • Charge Calculation
  • Hazardous Materials
  • Basic Mathematics
  • Delivery Scheduling
  • Forklift Operation
  • Quality Control
  • Order Checking
  • Carrier Relations
  • Customer Relationship Management
  • Microsoft Outlook
  • Sales and Marketing
  • Microsoft Excel
  • Lead Generation
  • Till Counting
  • Product and Service Knowledge
  • Strategic Negotiations
  • Dispute Mediation
  • Strong Communication and Interpersonal Skills
  • Ability to Lift 40 Pounds
  • Critical Thinking
  • Special Orders
  • Excellent Written and Verbal Communication
  • Google Spreadsheets
  • Reading Comprehension
  • Cash Counting
  • Issue Refunds
  • Sales Contracts
  • Handheld Computer Device Software
  • Online Marketing

Certification

-Certified Intravenous Technician

-Certified Phlebotomy Technician

-Cpr/Aed/First Aide

-Medical Terminology

-Early Childhood Development

-Job Marketing Prep

-Hippa

-Med Technician (CMT)

-Mandt

-DSP3

-Ethics

-Hospice


Timeline

Direct Support Professional

Arc (Harford County)
02.2024 - Current

Community Support Worker

Richcroft
08.2023 - Current

Shipping and Receiving Clerk

C Stienweg
05.2022 - 08.2023

Guest Service Associate

Towne Place Suites Marriott
04.2021 - 05.2022

Companion Aide

Infinity Staffing Llc
10.2019 - 03.2023

Cashier

7-Eleven
09.2019 - 08.2020

Shipping and Receiving Clerk/ Forliftdriver

Macy's Logistics
05.2018 - 06.2021

Sales Consultant

Fast Technology
07.2017 - 09.2019

Companion Aide

Caring Hands Health Services Inc.
02.2015 - 07.2017

Front Desk Receptionist

Extended Stay America
10.2013 - 04.2015

Shipping and Receiving Clerk

Pier 1 Imports
05.2012 - 09.2013

Early Childhood Development - Child Care

Essex Community Education Center Union High School

Introduction To Personal Computers - Medical

Harford Community College

Medical Terminology -

Harford Community College

Certified Phlebotomy Technician - Phlebotomy

Z6W8R2W9

Certified IV Techinition - Intravenous Therapy

Integrated Health Staffing

Diploma - General Studies

Havre De Grace High School

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