Summary
Overview
Work History
Education
Skills
Education and Training
Languages
Timeline
Generic

Shelby Cotton

Dudley

Summary

Experienced with patient care and clinical procedures, ensuring high standards of medical service. Utilizes comprehensive knowledge of nursing practices to support patient health and recovery. Track record of effective communication and collaboration with healthcare teams, enhancing patient care and outcomes.

Overview

6
6
years of professional experience

Work History

Certified Nursing Assistant

Life Care Center Of Auburn
06.2024 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Certified Nursing Assistant

Masonic Home- The Overlook
08.2023 - 06.2024
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Observed patients for any changes in their physical or mental condition.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Customer Service Representative

Spectrum
04.2022 - 06.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.

Panera Bread
07.2019 - 04.2022
  • Maintained daily operations of assigned zone, ensuring compliance with safety regulations and customer service standards.
  • Assisted in the development and implementation of new policies to improve operational efficiency.
  • Supervised and trained a team of 10+ employees on proper procedures for stocking shelves, managing inventory, and handling customer inquiries.
  • Greeted guests in a friendly and welcoming manner.
  • Took orders from customers accurately and delivered to kitchen staff promptly.
  • Verified and recorded cash totals from daily receipts.
  • Counted currency for each transaction to ensure accuracy of amounts received or disbursed.
  • Greeted customers in a friendly and professional manner at the drive-thru window.
  • Maintained accurate cash drawer throughout shift.
  • Kept work area clean, organized and stocked with necessary supplies.
  • Monitored food quality standards throughout shift.

Education

Some College (No Degree) - Practical Nursing

Quinsigamond Community College
Worcester, MA
06.2025

Skills

  • Medical terminology knowledge
  • Care plan implementation
  • Monitoring fluids
  • Indirect Patient Care
  • Patient Lifting
  • Patient-focused care
  • Infection control procedures
  • Condition Monitoring
  • Mobility Assistance
  • Direct Patient Care
  • Basic Life Support
  • Able to lift 50 pounds
  • Bedside manner
  • Feeding Assistance
  • Toileting assistance
  • Collecting vital signs
  • Assisting with personal grooming
  • Vital signs monitoring
  • Documentation expert
  • Compassion and empathy
  • Clinical judgment
  • End-of-life care

Education and Training

true

Languages

Spanish
Full Professional

Timeline

Certified Nursing Assistant

Life Care Center Of Auburn
06.2024 - Current

Certified Nursing Assistant

Masonic Home- The Overlook
08.2023 - 06.2024

Customer Service Representative

Spectrum
04.2022 - 06.2023

Panera Bread
07.2019 - 04.2022

Some College (No Degree) - Practical Nursing

Quinsigamond Community College

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Shelby Cotton