Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Shelby Simon

Beverly

Summary

Detail-oriented Salon and Office Manager with expertise in team leadership, client relations, and administrative operations. Skilled in medical billing, coding, and bookkeeping principles, with proven success in streamlining processes and managing daily business functions. Experienced in social media strategy, driving engagement, and increasing brand visibility. Recognized as an organized and detail-oriented professional dedicated to delivering exceptional service and operational excellence. Seeking to leverage a strong blend of managerial, technical, and creative skills to contribute to a forward-thinking organization.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Salon Manager

Colorful Nails
04.2025 - Current
  • Manage day-to-day salon operations, ensuring a smooth and professional experience for all clients.
  • Handle communication, resolve issues as they arise, and maintain a high standard of quality and service.
  • Create and manage social media content and promotions to increase bookings and brand visibility.

Social Media Manager/ Assistant Salon Manager

Colorful Nails
02.2023 - 04.2025
  • Develop and implement ideas for Social Media content to promote the business.
  • Increase social media reach, engagement, and followers by creating and posting on all Social Media platforms in real time, focusing on Facebook, TikTok and Instagram.
  • Support the opening of a second salon by incorporating client feedback, conduct interviews and set up new software for the business.

Personal Assistant

Salem Acupuncture Therapy
02.2019 - Current
  • Provide services and solutions for personal and professional concerns.
  • Organize files, assist with ordering supplies and produce spreadsheets and documents.
  • Assist with end of year and tax season accounts preparation.

Medical Biller / Office Manager

Salem Chiropractic Center, LLC
08.2021 - 04.2025
  • Manage all day to day operations for the business as lead of all departments.
  • Conduct all Medical Billing including determining medical codes, and communicating directly with Insurance providers.
  • Maintain all patient accounts and ensure insurance payments and patient payments are current.

Receptionist/Office Assistant

Salem Chiropractic Center, LLC
08.2019 - 03.2020
  • Develop and manage all corporate Social Media accounts.
  • Organize client Insurance statements and collect sensitive information.
  • Serve as main point of communication with clients, scheduling and updating them as needed.

Receptionist/Office Assistant

Body and Soul Massage
02.2019 - 03.2020
  • Answer phone calls and emails as well as greeting clients and preparing for their appointments.
  • Make calls to keep engaged with past clients and confirm appointments.
  • Run the office on the weekends including opening and closing the office.

Hospitality Management Intern

Body and Soul Massage
01.2019 - 01.2019
  • Helped coordinate bi-weekly events for the calendar year.
  • Assisted in the development of social media and marketing presence.
  • Worked the front desk and learned all internal systems.

Human Resources Consultant

Active International
08.2019 - 08.2019
  • Established protocol for mid-year and end of year reviews.
  • Created directions on how to navigate internal review website and individually taught Senior leadership correct usage of the site.
  • Increased completion rate for submission of reviews throughout the entire office.

Human Resources Intern

Active International
06.2019 - 08.2019
  • Coordinated corporate summer party for multiple office locations.
  • Worked with employee engagement, set up inter-office events.
  • Wrote for internal communications website to keep employees informed.

Hotel Management Intern

Wylie Inn and Conference Center
09.2018 - 12.2018
  • Worked closely with professional Event and Corporate Planners.
  • Assisted in planning and set up for weddings and conferences.
  • Organized supplies for different events.

Education

Associate Degree - Integrated Studies, concentration in Hospitality

Endicott College
Beverly, MA
05.2020

Skills

  • Client support
  • Day-to-day operations
  • Insurance verification
  • Claim submission
  • Marketing
  • Administrative support
  • Office management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 9 staff members.
  • Created viral content that generated over 10K views, directly resulting in new client bookings.
  • Developed an efficient billing system that cut claim errors and denials.
  • Created and maintained filing systems that improved document retrieval and organization.
  • Promoted from assistant to management roles based on performance, reliability, and leadership.
  • Helped launch a second salon location, coordinating hiring, setup, and initial client experience.

Certification

  • Billing & Coding
  • ServSafe Alcohol and Food Handler Certified

Timeline

Salon Manager

Colorful Nails
04.2025 - Current

Social Media Manager/ Assistant Salon Manager

Colorful Nails
02.2023 - 04.2025

Medical Biller / Office Manager

Salem Chiropractic Center, LLC
08.2021 - 04.2025

Receptionist/Office Assistant

Salem Chiropractic Center, LLC
08.2019 - 03.2020

Human Resources Consultant

Active International
08.2019 - 08.2019

Human Resources Intern

Active International
06.2019 - 08.2019

Personal Assistant

Salem Acupuncture Therapy
02.2019 - Current

Receptionist/Office Assistant

Body and Soul Massage
02.2019 - 03.2020

Hospitality Management Intern

Body and Soul Massage
01.2019 - 01.2019

Hotel Management Intern

Wylie Inn and Conference Center
09.2018 - 12.2018

Associate Degree - Integrated Studies, concentration in Hospitality

Endicott College

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