Shelley Baruffi
Salem
Summary
Dynamic and highly reliable professional with extensive experience at Delaware North and HMSHost, excelling in customer service and multitasking. Proven ability to foster loyal clientele and enhance team collaboration, while maintaining compliance with health regulations. Recognized for increasing client satisfaction and streamlining processes in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Bartender
Delaware North
09.2021 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
HMSHost
05.2015 - 03.2020
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Treatment Coordinator/Registered Dental Assistant
Dr. Wirek
02.2009 - 02.2015
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
Residential Realtor
Success Real Estate Group
02.2002 - 03.2007
- Ensured timely completion of necessary paperwork, coordinating with various parties throughout transactions for seamless progress towards closing dates.
- Educated clients about local neighborhoods, schools, amenities, and community features relevant to their housing search criteria.
- Increased client satisfaction by providing exceptional customer service and addressing their specific needs in finding residential properties.
- Developed strong relationships with lenders, inspectors, and appraisers to streamline the home buying process for clients.
Education
Associate of Applied Science - Psychology
University of Phoenix
Tempe, AZ03-2010
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender
Delaware North
09.2021 - 08.2023
Bartender
HMSHost
05.2015 - 03.2020
Treatment Coordinator/Registered Dental Assistant
Dr. Wirek
02.2009 - 02.2015
Residential Realtor
Success Real Estate Group
02.2002 - 03.2007
Associate of Applied Science - Psychology
University of Phoenix
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