Shelsy Guzman
Lawrence
Summary
Adaptable front desk receptionist with a focus on team collaboration and strong attention to detail. Successfully coordinated appointments and resolved customer issues, contributing to a streamlined operational flow and enhanced guest experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Harvard Club of Boston
Boston, MA
07.2022 - Current
- Managed guest check-in and check-out processes efficiently to enhance visitor experience.
- Coordinated appointment scheduling for members, ensuring effective time management and resource allocation.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate records of member services and interactions using club management software.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
Associate of Science - Dental Hygiene
Northern Essex Community College
Haverhill, MA05-2024
High School Diploma -
Boston International High School
Boston, MA06-2020
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Confidentiality handling
- Skilled in software
Certification
Notary Public Licensed
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
Harvard Club of Boston
07.2022 - Current
Associate of Science - Dental Hygiene
Northern Essex Community College
High School Diploma -
Boston International High School