Sheri Gallagher
Foxborough
Summary
Diligent, patient, and experienced care coordinator with a strong background in administrative roles within the healthcare industry. Over 15 years of experience providing optimal support and efficient time management for the smooth operation of healthcare facilities. Expertise in patient care, insurance verification, payment collection, and maintaining accurate patient records. Committed to delivering high-quality care and ensuring a positive experience for all patients.
Overview
24
24
years of professional experience
Work History
Medical Office Coordinator
Signature Healthcare
08.2024 - Current
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Received, recorded and filed medical payments by check, cash, and credit card.
Practice Assistant
Beth Israel Deaconess Hospital Plymouth
08.2023 - 03.2024
- Ensured confidentiality of patient information by adhering to HIPAA regulations and implementing secure data practices.
- Streamlined appointment scheduling for increased patient satisfaction and improved time management.
- Maintained accurate medical records, contributing to efficient healthcare processes and better patient outcomes.
- Coordinated diagnostic tests and procedures for streamlined care delivery, enhancing the overall quality of services provided.
- Improved office efficiency by managing inventory supplies, anticipating shortages, and placing timely orders.
Patient Care Coordinator
Healthcare South
11.2021 - 06.2023
- Check in patients while verifying insurance eligibility, collecting copays, and handling any billing discrepancies to ensure seamless administrative operations
- Check out patients by scheduling follow up appointments
- Processed referral requests as needed
- Interacted with patients, staff and doctors to come up with a solution if necessary to accommodate the patients needs
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
PCA
Tempus Unlimited
02.2018 - 04.2023
- Assist with daily living activities
- Help with bathing, cleaning, meal preparation, medications, and cleaning the house
- Take patient to doctors appointments and other errands
- Provided companionship
Administrative Assistant
Roche Bros. Supermarkets
01.2016 - 02.2018
- Handled incoming and outgoing calls for the help desk to ensure timely assistance of queries
- Guided customers through online applications or ones that are having trouble placing orders online
- Took online orders, scheduled for deliveries
- Accepted over the phone payments
Unit Secretary
Fairhope Orthopedics
05.2004 - 01.2005
- Unit secretary for6 orthopedic surgeons
- Scheduled and confirmed appointments
- Booked OR rooms as directed
Medical Secretary/Receptionist
Dr. Bentley / orthopedic surgeon
02.2001 - 03.2004
- Front desk secretary was in charge of scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence
- Verified insurance, handled copays, called in prescriptions
Education
Certificate - Cardio Phlebotomy
Healthcare Training Center
Stoughton, MA07-2008
Skills
- Computer skills
- Insurance verification
- Customer service
- EMR Systems
- Multi-line Phone Systems
- Medical Office Experience
- Processing referrals
- Medical Terminology
- Hospital Experience
- Schedule Management
- Medical Scheduling
- Office Administration
- Meditech
- Athenahealth
Assessments
- Administrative assistant/receptionist — Proficient January2023 Using basic scheduling and organizational skills in an office setting Full results: Proficient
- Work style: Reliability — Proficient October2021 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Medical receptionist skills — Proficient January2023 Managing physician schedules and maintaining accurate patient records Full results: Proficient
- Customer service — Proficient June2023 Identifying and resolving common customer issues Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Medical Office Coordinator
Signature Healthcare
08.2024 - Current
Practice Assistant
Beth Israel Deaconess Hospital Plymouth
08.2023 - 03.2024
Patient Care Coordinator
Healthcare South
11.2021 - 06.2023
PCA
Tempus Unlimited
02.2018 - 04.2023
Administrative Assistant
Roche Bros. Supermarkets
01.2016 - 02.2018
Unit Secretary
Fairhope Orthopedics
05.2004 - 01.2005
Medical Secretary/Receptionist
Dr. Bentley / orthopedic surgeon
02.2001 - 03.2004
Certificate - Cardio Phlebotomy
Healthcare Training Center
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