Sherretta Williams
Holbrook
Summary
Dedicated and solution driven customer service professional with 4+ years experience supporting clients in healthcare, wellness, and retail environments. Adept at handling high call volumes, resolving complex issues, and maintaining composure in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Medical Massage Therapist
Village Chiropractic Center and Medical Massage Rx
06.2023 - 05.2025
- Handled scheduling and follow-up from 10 to 30 clients weekly via phone, email, and in person.
- Maintained accurate digital records while complying with HIPAA and patient confidentiality guidelines.
- Bolstered company reputation with consistently high satisfaction ratings from clients.
Front Desk Associate
Massage Envy
03.2022 - 06.2023
- Responded to 40+ customer calls daily, resolving appointment issues, billing inquiries, and service concerns.
- Converted over 20% of inbound calls into paid memberships by clearly communicating benefits and promotions.
- Maintained high customer satisfaction ratings through calm, professional phone interactions and follow-ups.
Customer Service & Sales Associate
Zara
05.2017 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Supported 100+ customers per day in-person and via phone with product inquiries, order issues, and returns.
- Managed high volume POS transactions and maintained operational flow exceeding sales goals by 10%-15%.
Education
High School Diploma -
Skyline Highschool
Dallas, TX06-2016
Skills
- Conflict Resolution & De-Escalation
- Appointment & Calendar Management
- POS Systems
- Microsoft Office Suite
- CRM Tools & Call Logging Systems (Can be trained on more systems)
Timeline
Medical Massage Therapist
Village Chiropractic Center and Medical Massage Rx
06.2023 - 05.2025
Front Desk Associate
Massage Envy
03.2022 - 06.2023
Customer Service & Sales Associate
Zara
05.2017 - 12.2018
High School Diploma -
Skyline Highschool
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