Shiori Jaho
Peabody
Overview
8
8
years of professional experience
Work History
Sessions Clerk
Massachusetts Trial Court
Salem, MA
12.2022 - Current
- Manages courtroom sessions and assists the judge by calling lists, making announcements, directing parties to the correct courtroom, presenting matters to the court, ensuring sessions are recorded properly, administering oaths, and recording and timely docketing the judge’s decisions and orders.
- Makes the official record of proceedings by recording what was said or decided, and ensuring the judge’s orders are accurately documented.
- Receives, marks, and maintains custody of papers and exhibits offered at trials and evidentiary hearings, ensuring exhibits and papers are properly labeled and organized.
- Updates case dockets after sessions and maintains both paper and electronic indexes, organizing cases by case number, date, party name, and case type, and reviewing records for completeness and accuracy before finalization, correcting errors in docketing or case information.
- Reviews filings for completeness, legal sufficiency, and compliance with court rules and procedural requirements, determines jurisdiction and suitability of claims, rejects filings with explanations, and advises litigants on proper procedures and potential consequences, analyzing legal merits and identifying potential outcomes based on facts and law.
- Receives and collects court fees from litigants, processes payments in MassCourts, verifies financial information, deposits checks into CashPro, and reviews other cashiers’ work and financial records for accuracy and compliance.
- Reads and implements changes to court rules and office procedures, updates training materials and documentation, communicates changes to support staff, trains staff on new procedures, and explains procedural changes to attorneys and litigants, including new standing orders for tier court events and related notices.
- Assigns work and tasks to support staff as needed, oversees new employee work performance, corrects staff when errors are identified, and coaches support staff on court procedures and appropriate procedural actions in specific scenarios.
- Arranges for hearings and notifies parties, prepares trial and motion lists and all required files, forms, and exhibits in anticipation of court sessions.
- Assists the clerk’s office when not in sessions.
Case Specialist
Massachusetts Trial Court
Boston, MA
08.2021 - 12.2022
- Provided customer service to the public, attorneys, litigants, and law enforcement personnel, answering inquiries in person and by phone and routing callers to appropriate personnel.
- Performed case intake by receiving court documents, entering data, and processing cases in MassCourts and E-filing in a timely manner.
- Received and reviewed Summary Process cases, Civil Complaints, Applications for Temporary Restraining Order or Preliminary Injunction, ticketing cases, and probable cause cases for completeness, rule compliance, and suitability for filing, rejecting or returning filings that did not meet requirements.
- Advised litigants when filings were incomplete or unsuitable, explained what needed to be corrected, and maintained records of incomplete or unsuitable filings for tracking re-filings and responding to follow-up inquiries.
- Ensured that cases were prepared and ready for court sessions, scheduled court events, and sent notices to parties.
- Issued and prepared legal process including Civil Summons, Contempt Summons, Supplementary Summons, Notices, Judgments, Default Judgments, Executions, and other court documents as required by law and court rules.
- Certified copies of court documents as true attested, transmitted certified copies to attorneys when requested and purchased, and prepared certified copies of judgments and orders.
- Guided pro se litigants on court procedures and rules by explaining filing deadlines and requirements, required documents, and procedural steps, and communicated changes in court procedures or office policies to staff and litigants.
Welcome Desk Agent/Front Desk Representative
Marriott International, Inc.
Boston, MA
02.2020 - 07.2021
- Processed guest check-in and check-out, confirmed reservations, assigned rooms, activated room keys, and processed payments and refunds.
- Coordinated with housekeeping to track room readiness and communicated guest concerns to appropriate departments.
- Investigated and resolved complaints regarding services and accommodations.
- Managed email and phone correspondence regarding guest inquiries.
Guest Relations
Walt Disney World Resort
Orlando, FL
07.2018 - 07.2019
- Assisted guests with ticketing, dining reservations, dinner packages, special service needs, and information about all Disney theme parks.
- Handled and transported large amounts of cash and used computerized systems on desktop and mobile devices.
- Acted as a communication hub for the parks, handled guest concerns, and worked to make guests’ stays positive.
- Identified and resolved issues and glitches within systems such as ATS (Automated Ticketing System), mobile devices, and apps to maximize park experience.
Education
Associate of Science - Psychology
Bunker Hill Community College
Charlestown, MA05.2016
Associate of Arts - Hospitality Management/Event Planning
Bunker Hill Community College
Charlestown, MA05.2018
Bachelor of Arts - Criminal Justice
Franklin University
Columbus, OH12.2027
Skills
COURT OPERATION :Case intake and screening, docket management, hearing scheduling, courtroom session management, record preparation and maintenance
COURT PROCESS :Civil complaints, Summary Process, small claims, criminal, ticketing, probable cause case processing, summons, notices, judgments, executions, certifications
SYSTEMS :MassCourts, E-filing, CashPro, Microsoft Word, Excel, Outlook, PowerPoint, Zoom
FINANCIAL :Court fee collection, payment processing, deposits, cash handling, refunds, verification of financial records
PROFESSIONAL :Organization and planning, time management, leadership and staff training, customer service, communication, problem solving
ORGANIZATION & PLANNING :Strong project management and time management skills, strong organization, facilitation, collaboration, and problem-solving skills, event planning (wedding) experience, detail-oriented
COMPUTER & TECHNOLOGY :Strong computer skills with Microsoft Office (Word, Excel, Outlook, PowerPoint), experience using a variety of automated systems and apps on desktop and mobile devices, experience utilizing Zoom for meetings and court hearings
ADAPTABILITY :High adaptability to changes, new people, new technologies, and new environments, quick learning skills
COMMUNICATION :Strong communication, critical thinking, and creative problem-solving skills, strong customer service skills
LEADERSHIP :Faces of Leadership Conference Certificate, extensive training in leadership development, experience mentoring and training new employees
LANGUAGES
Japanese
Native or Bilingual
English
Full Professional
Timeline
Sessions Clerk
Massachusetts Trial Court
12.2022 - Current
Case Specialist
Massachusetts Trial Court
08.2021 - 12.2022
Welcome Desk Agent/Front Desk Representative
Marriott International, Inc.
02.2020 - 07.2021
Guest Relations
Walt Disney World Resort
07.2018 - 07.2019
Associate of Science - Psychology
Bunker Hill Community College
Associate of Arts - Hospitality Management/Event Planning
Bunker Hill Community College
Bachelor of Arts - Criminal Justice
Franklin University