Shirley Morales
Salem
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Customer Service Sales Representative
T-Mobile
Lynn
2015.10 - Current
- Reviewed monthly performance metrics against targets established by management team.
- Conducted regular follow-ups with prospects to expedite deal closures.
- Cultivated relationships with new and existing clients to boost sales revenue.
- Utilized strong verbal skills to engage customers and assess needs effectively.
Customer Service Sales Representative
AT&T Wireless
Saugus
2014.10 - 2015.10
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Developed trusting relationships with customers by making personal connections.
- Attended quaterly team meetings to review performance goals and objectives.
Education
Lynn English High School
Lynn, MA2009-06
Skills
- Customer Service
- Analytical skills
- Verbal and written communication
- Fluent in multiple languages
- Teamwork and collaboration
- Problem-solving abilities
- Time management abilities
- Multitasking and organization
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Sales Representative
T-Mobile
2015.10 - Current
Customer Service Sales Representative
AT&T Wireless
2014.10 - 2015.10
Lynn English High School