Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shirloin Groves

Springfield

Summary

Dynamic customer service professional with extensive experience at Omnipoint Technology, excelling in CRM software and data entry. Proven ability to enhance customer satisfaction through effective communication and sales support. Committed to driving growth and fostering strong relationships, ensuring optimal service delivery in fast-paced environments.

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Omnipoint Technology
Springfield
01.2024 - Current
  • Supported sales team members to drive growth and development.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Personal Care Assistant

Shirley Groves
Springfield
01.2007 - Current
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Improved patient outlook and daily living through compassionate care.

Server

Hippodrone night club
06.2013 - 12.2015
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Informed customers of daily specials and signature menu items.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Stocked service areas with supplies during slow periods.
  • Took orders from customers accurately and in a timely manner.

Sales Associate

Sally's Beauty Supply
Springfield
05.2010 - 07.2011
  • Greeted customers and provided exceptional customer service.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Sales Associate

Burlington Coat Factory Department Store
Springfield
01.2006 - 03.2010
  • Greeted customers and provided exceptional customer service.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Sales Associate

Rave Clothing Store
Springfield
08.2001 - 05.2006

Restaurant Hostess

Friendlys Ice Cream
Springfield
04.2000 - 08.2002
  • Directed patrons to lounges and waiting areas.
  • Informed patrons of specialties and features.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Took reservations from patrons by phone or online.
  • Accepted payments from guests for dine-in and take-out foods.
  • Accommodated guests with children and special needs to promote comfortable dining experience.

Education

Associate of Science - Biology

Springfield Technical Community College
Springfield, MA
05-2018

High School Diploma -

Putnam Vocational Technical High School
Springfield, MA
06-2002

Skills

  • Customer service
  • CRM software
  • Order processing
  • Data entry
  • Sales support
  • Customer relationship management
  • Time management
  • Store maintenance
  • Proofreading

Timeline

Customer Service Representative

Omnipoint Technology
01.2024 - Current

Server

Hippodrone night club
06.2013 - 12.2015

Sales Associate

Sally's Beauty Supply
05.2010 - 07.2011

Personal Care Assistant

Shirley Groves
01.2007 - Current

Sales Associate

Burlington Coat Factory Department Store
01.2006 - 03.2010

Sales Associate

Rave Clothing Store
08.2001 - 05.2006

Restaurant Hostess

Friendlys Ice Cream
04.2000 - 08.2002

Associate of Science - Biology

Springfield Technical Community College

High School Diploma -

Putnam Vocational Technical High School
Shirloin Groves