Sidney Doucette
Gardner
Summary
Dynamic professional with a proven track record in customer service and relationship building at Santander Bank. Demonstrated empathy and patience while achieving high customer satisfaction ratings. Skilled in sales expertise and cash handling, consistently enhancing client experiences and driving revenue growth through personalized solutions and effective communication.
Overview
7
7
years of professional experience
Work History
Paraprofessional
Bartlett Community Partnership School
02.2023 - Current
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
Relationship Banker
Santander Bank
03.2020 - 01.2023
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Handled escalated customer complaints professionally, taking appropriate action steps toward resolution while preserving positive rapport with clientele base overall.
Manager
7-Eleven
04.2018 - 03.2020
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Addressed customer needs and made product recommendations to increase sales.
Bakery Associate
Market Basket
02.2018 - 03.2019
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Improved bakery efficiency through effective time management and prioritization of tasks.
- Delivered outstanding customer experiences by addressing concerns promptly and professionally, resulting in repeat business from satisfied patrons.
- Increased sales by recommending complementary items and promoting current specials to customers.
Education
Health Assisting
Greater Lowell Technical High School
Tyngsboro, MA06-2017
Skills
- Customer service
- Sales expertise
- Relationship building
- Patience and empathy
- Time management
- Cash handling
Timeline
Paraprofessional
Bartlett Community Partnership School
02.2023 - Current
Relationship Banker
Santander Bank
03.2020 - 01.2023
Manager
7-Eleven
04.2018 - 03.2020
Bakery Associate
Market Basket
02.2018 - 03.2019
Health Assisting
Greater Lowell Technical High School
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