Sieara A. Belanger
Mattapan
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
10
10
years of professional experience
Work History
Security Officer
Allied Universal Security Services
11.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Visual floorset/Manager
Gap
04.2022 - 11.2024
- Enhanced customer experience by creating visually appealing and organized store layouts.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Manager
Express
11.2020 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Call Center
ONBRAND24- Nation Safe Drivers
07.2019 - 08.2020
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
- Displayed flexibility in working various shifts or covering for absent coworkers when necessary, ensuring seamless operation of the call center.
Barista/Cashier
Mr. Crepe
03.2018 - 05.2019
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Cashier
Marshalls
07.2015 - 08.2016
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Dipolma - Culinary & Baking Pastry Arts
Essex Technical High School
Hathorne, MA05-2018
Skills
- Report writing
- CCTV surveillance
- Detail-oriented
- Emergency Preparedness
- Money handling
- Customer service
- Team leadership
Accomplishments
- Proficient in MS Word and Excel
- Certified OSHA 10-hour Certificate
- Foundation L1, 2017
Timeline
Security Officer
Allied Universal Security Services
11.2023 - Current
Visual floorset/Manager
Gap
04.2022 - 11.2024
Assistant Manager
Express
11.2020 - 04.2022
Call Center
ONBRAND24- Nation Safe Drivers
07.2019 - 08.2020
Barista/Cashier
Mr. Crepe
03.2018 - 05.2019
Cashier
Marshalls
07.2015 - 08.2016
High School Dipolma - Culinary & Baking Pastry Arts
Essex Technical High School
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