Siham Ennadai
Assistant Sales Manager
Muscat
Summary
Dynamic professional with extensive experience at Khimji's Watches/Khimji Ramdas , excelling in operations management and team building. Proven track record in enhancing customer satisfaction and driving sales growth through effective training and mentoring. Skilled in inventory management and committed to fostering a collaborative environment that promotes staff development and operational excellence.
Overview
19
19
years of professional experience
4
4
Languages
Work History
Assistant Unit Manager
Khimji's Watches
07.2008 - 12.2025
- Sales Performance & Client Engagement
- Revenue Growth: Consistently exceeded sales targets through strategic follow-ups and watches / high-jewelry storytelling.
- VIP Relationship Management: Maintained a dedicated customer request sheets and converted inquiries by offering curated stock alternatives.
- Merchandising: changes for major brands, ensuring store etiquette standards.
- Customs & Logistics: Prepared technical presentations for customs declarations and managed back-orders.
- Technical Mentorship: Led training on collection details and conducted training
- Fostered a culture of teamwork among staff members by facilitating open communication channels and encouraging collaboration on complex cases.
- Monitored quality of care through regular audits, identifying areas for improvement and implementing necessary changes.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Compliance: Enforced strict adherence to brand-specific discount structures and company policies
- Provided ongoing support to new hires during their orientation period, fostering a welcoming atmosphere that encouraged skill-building and growth from day one onward.
Store Manager
Khimji's Watches
01.2024 - 07.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Sales Associate
Mobilia Triangle D'or
04.2007 - 06.2008
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Answered customer questions and queries
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Bachelor of Science -
Mohammed V University At Agdal Rabat
Agdal, Rabat 04.2001 -
Skills
- Customer service expertise
- Team building expertise
- Coordinating events effectively
- Mentorship support
- Team development expertise
- Process optimization management
- Document analysis
- Sales leadership
- Inventory control
- Report development
- Effective policy execution
- Effective task delegation
Timeline
Store Manager
Khimji's Watches
01.2024 - 07.2025
Assistant Unit Manager
Khimji's Watches
07.2008 - 12.2025
Sales Associate
Mobilia Triangle D'or
04.2007 - 06.2008
Bachelor of Science -
Mohammed V University At Agdal Rabat
04.2001 -