Siyun Wu
Quincy
Summary
Dynamic hospitality professional with extensive experience at Matsuba Izakaya, excelling in guest relations management and high-volume dining. Proven ability to enhance customer satisfaction through attentive service and menu presentation. Skilled in training staff and maintaining a welcoming environment, fostering loyalty and positive reviews.
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures, and liquor laws.
Overview
9
9
years of professional experience
Work History
Head Waiter
Matsuba Izakaya
07.2023 - 03.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Trained staff members on use of POS system.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
Bartender
Gourmet Garden Restaurant Canton Ma
05.2022 - 06.2023
- Cultivated warm relationships with regular customers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Restaurant Server
Tulip Hibachi
11.2019 - 04.2022
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Served food and beverages promptly with focused attention to customer needs.
Cashier
Super 88
08.2016 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Bunker Hill Community College
Charlestown, MA07-2016
High School Diploma -
Finance And Economics Vocational High School
China07-2009
Skills
- Guest relations management
- Menu memorization
- High volume dining
- Menu presentation
- Dining area maintenance
Languages
English
Chinese (Cantonese)
Chinese (Mandarin)
Timeline
Head Waiter
Matsuba Izakaya
07.2023 - 03.2025
Bartender
Gourmet Garden Restaurant Canton Ma
05.2022 - 06.2023
Restaurant Server
Tulip Hibachi
11.2019 - 04.2022
Cashier
Super 88
08.2016 - 08.2019
High School Diploma -
Bunker Hill Community College
High School Diploma -
Finance And Economics Vocational High School
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