Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
OperationsManager

Slimane ALAOUI HOSNI

Operations Account Manager
Skhirat-Témara

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

17
17
years of professional experience
2009
2009
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Account Operations Manager

Teleperformance
06.2018 - 12.2024
  • Managed high-profile accounts, ensuring seamless delivery of services and maintaining strong client relationships.

Training And Quality Coordinator

Teleperformance
09.2013 - 06.2018
  • Established and tracked quality and training department goals and objectives.

Assistant Marketing Manager

Vector consulting
05.2008 - 09.2008
  • Implemented Newsletters, and e-mailing analytics to increase conversion rates.

Education

University Diploma in Technology (DUT) - TCC

University School of Technology
Meknes, Morocco
01.2003 - 01.2005

Bachelor's degree - Human Resources Administration

Moulay Ismail University
Meknes, Morocco

Skills

Client relationship management

Certification

COPC® Best Practices for Customer Experience Operations CX Performance Leader 7.0

Timeline

Account Operations Manager

Teleperformance
06.2018 - 12.2024

Training And Quality Coordinator

Teleperformance
09.2013 - 06.2018

Assistant Marketing Manager

Vector consulting
05.2008 - 09.2008

University Diploma in Technology (DUT) - TCC

University School of Technology
01.2003 - 01.2005

Bachelor's degree - Human Resources Administration

Moulay Ismail University

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