Slimane ALAOUI HOSNI
Operations Account Manager
Skhirat-Témara
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
2009
2009
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Account Operations Manager
Teleperformance
06.2018 - 12.2024
- Managed high-profile accounts, ensuring seamless delivery of services and maintaining strong client relationships.
Training And Quality Coordinator
Teleperformance
09.2013 - 06.2018
- Established and tracked quality and training department goals and objectives.
Assistant Marketing Manager
Vector consulting
05.2008 - 09.2008
- Implemented Newsletters, and e-mailing analytics to increase conversion rates.
Education
University Diploma in Technology (DUT) - TCC
University School of Technology
Meknes, Morocco 01.2003 - 01.2005
Bachelor's degree - Human Resources Administration
Moulay Ismail University
Meknes, MoroccoSkills
Client relationship management
Experience in remote collaboration
Customer Support Representative
Multichannel communication skills
WordPress website development
Certification
COPC® Best Practices for Customer Experience Operations CX Performance Leader 7.0
Timeline
Account Operations Manager
Teleperformance
06.2018 - 12.2024
Training And Quality Coordinator
Teleperformance
09.2013 - 06.2018
Assistant Marketing Manager
Vector consulting
05.2008 - 09.2008
University Diploma in Technology (DUT) - TCC
University School of Technology
01.2003 - 01.2005
Bachelor's degree - Human Resources Administration
Moulay Ismail University