Sofia Barros
Burlington
Summary
Efficient host with experience in managing reservations and optimizing guest flow. Possesses strong multitasking abilities and a keen focus on team collaboration, driving exceptional service delivery in fast-paced environments. I am eager to learn and excel in fine dining hospitality environment.
Overview
2
2
years of professional experience
Work History
Host
Redstone American Grill
Burlington, MA
07.2025 - Current
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Delivered pick-up and curbside orders to guests.
- Managed reservations efficiently, optimizing seating arrangements to enhance guest flow.
- Handled guest inquiries and concerns, resolving issues promptly to maintain satisfaction.
- Developed familiarity with menu offerings, providing accurate information to enhance guest experience.
Host
Black and Blue Steak and Crab
Burlington, MA
01.2024 - 07.2025
- Welcomed guests, ensuring a positive first impression and smooth dining experience.
- Managed reservations efficiently, optimizing seating arrangements to enhance guest flow.
- Communicated effectively with kitchen and waitstaff to coordinate timely service delivery.
- Assisted in training new hosts, sharing best practices for exceptional customer service.
- Handled guest inquiries and concerns, resolving issues promptly to maintain satisfaction.
- Monitored wait times and communicated updates to guests, managing expectations effectively.
- Developed familiarity with menu offerings, providing accurate information to enhance guest experience.
Back Server
Black and Blue Steak and Crab
Burlington, MA
01.2024 - 07.2025
- Assisted servers in delivering food and beverages to ensure timely service.
- Engaged with guests to enhance dining experience through attentive service.
- Resolved guest inquiries and concerns promptly, fostering a positive dining atmosphere.
- Improved table turnover rate with swift bussing of dishes and efficient resetting of dining areas.
- Demonstrated strong knowledge of menu items to assist guests in making informed decisions when needed.
- Promoted positive guest experiences by anticipating their needs and swiftly addressing any issues or concerns that arose during their visit.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Environmental Science
University of Massachusetts, Lowell
Lowell, MA05-2029
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- POS software
- Server support
- Reservations
- Table assignment coordination
- Seating arrangements
- Reservation coordination
- Foreign language skills
- Menu management
- Table setting
- Strong work ethic
Accomplishments
TIPS certificate
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Host
Redstone American Grill
07.2025 - Current
Host
Black and Blue Steak and Crab
01.2024 - 07.2025
Back Server
Black and Blue Steak and Crab
01.2024 - 07.2025
Environmental Science
University of Massachusetts, Lowell