Sofia Gjerstad
Natick,ME
Summary
Organized and dependable retail operations professional with 5+ years of experience supporting store operations, data accuracy, and cross-functional teams in fast-paced retail environments. Known for being detail-oriented, approachable, and proactive in supporting day-to-day operational and administrative needs.
Overview
4
4
years of professional experience
Work History
Account Manager
Internet Brands
Seattle, WA
07.2024 - 01.2025
- Supported a high-volume book of 450+ active accounts, managing order setup, revisions, tracking, and follow-up across internal systems.
- Acted as a day-to-day point of contact for external partners, communicating via email and phone to address order questions, delivery timing, and service issues.
- Monitored order accuracy, fulfillment status, and billing alignment, flagging discrepancies and coordinating with internal teams to resolve issues.
- Maintained spreadsheets and internal tracking tools to monitor orders, renewals, and operational status.
- Entered, reviewed, and updated account and order data to ensure system accuracy and clean documentation.
- Assisted with administrative and reporting support, including data pulls, summaries, and operational tracking for leadership.
Store Manager
Tailored Brands Inc.
Natick, MA
11.2023 - 01.2024
- Oversaw daily store operations, including inventory accuracy, replenishment, order flow, and shipment receipt.
- Reviewed late, missing, or incorrect shipments and followed up with internal partners to support resolution.
- Partnered with corporate merchandising and planning teams to support allocations, transfers, and inventory adjustments.
- Completed routine administrative work, reporting, scheduling, and operational documentation.
- Maintained organized records to support audits, compliance, and operational reviews.
Assistant Department Manager
Nordstrom
Natick, MA
02.2022 - 09.2022
- Supported merchandising and operational execution within a high-volume retail department.
- Assisted with inventory tracking, replenishment, and daily operational reporting.
- Coordinated with internal teams regarding product flow, deliveries, and floor readiness.
- Maintained organized reports, documentation, and operational records for leadership review.
- Supported scheduling, training, and day-to-day administrative tasks for department leadership.
Assistant Project Manager
The Back Tux (within Nordstrom)
Natick, MA
07.2021 - 03.2022
- Supported operations and logistics coordination across retail and fulfillment environments.
- Assisted with tracking orders, inventory movement, and operational reports used by leadership teams.
- Communicated with internal teams and external partners regarding deliveries, timing, and issue resolution.
- Organized and maintained files, binders, spreadsheets, and reports to support daily operations.
- Assisted with special projects, data entry, and reporting tasks as needed.
Skills
- Teamwork and collaboration
- Client relationship management
- Relationship building
- Strategic planning
- Team Training
- Documentation and reporting
- Sales reporting
- Operations
- Marketing
- CRM software
- Cross-functional collaboration
- Business development
Timeline
Account Manager
Internet Brands
07.2024 - 01.2025
Store Manager
Tailored Brands Inc.
11.2023 - 01.2024
Assistant Department Manager
Nordstrom
02.2022 - 09.2022
Assistant Project Manager
The Back Tux (within Nordstrom)
07.2021 - 03.2022