Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sofia Guide

Somerville

Summary

A sociable, energetic, and experienced barista with experience in customer service. Consistently keeps drinks and workspace up to standard. Creatively overcomes obstacles, and has experience in art and design. Excel at interpersonal communication, time management, and adaptability, ensuring seamless operations and positive customer experiences.

Overview

8
8
years of professional experience

Work History

Barista

Starbucks
10.2022 - Current
  • Became a certified barista trainer and used my knowledge to teach new baristas
  • Prepared and served a variety of coffee and tea beverages.
  • Maintained cleanliness and organization of workstations and equipment.
  • Assisted customers with menu selections and special requests.
  • Managed cash register and processed customer transactions accurately.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Recruited multiple current baristas.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Practiced on foot endurance for multiple days, usually multiple days a week

Volunteer

Mt Pleasant Animal Shelter
05.2021 - 06.2021
  • Consistently worked with customers and developed customer service skills while working at the front desk
  • Took calls and kept up friendly and informative conversations
  • Assessed animal behavior and personality to better help perspective adopters
  • Thoroughly cleaned animal cages consistently, always following health and safety protocols
  • Participated in fundraisers and did volunteer work for special events
  • Did large batches of dishes and laundry, making sure everything was clean so it could be used again

Lifeguard

Funplex Funpark
06.2020 - 08.2020
  • Kept up an energetic and positive attitude with the customers and fellow employees
  • Worked with coworkers to clean the pool and pool area to keep it up to standards
  • Practiced on foot endurance by standing and walking back and forth while surveying the pool, sometimes for hours at a time
  • Facilitated a safe environment by making sure all guests were following water park safety rules
  • Worked well and communicated efficiently with coworkers at all times, even during breaks

Volunteer

Petco
11.2017 - 11.2018
  • Facilitated engaging conversations with customers that got them interested in adoption or buying products at the store
  • Skillfully set up a fenced off area so animals could play and free roam for certain periods of time
  • Made sure cages were clean and up to standards daily
  • Kept track of multiple animals and their needs at all times, making sure they were fed and taken care of

Education

Bachelor of Arts - Animation And Motion Media

Lesley University
Cambridge, MA
05-2025

High School Diploma -

Verona High School
Verona, NJ

Skills

  • Leadership
  • Certified barista trainer
  • Exceptional customer service
  • Adaptive and creative
  • Cash Handling
  • Teamwork
  • Verbal Communication
  • Problem-solving
  • Speedy and efficient

Timeline

Barista

Starbucks
10.2022 - Current

Volunteer

Mt Pleasant Animal Shelter
05.2021 - 06.2021

Lifeguard

Funplex Funpark
06.2020 - 08.2020

Volunteer

Petco
11.2017 - 11.2018

High School Diploma -

Verona High School

Bachelor of Arts - Animation And Motion Media

Lesley University

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