Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Work Availability
Work Preference
Interests
Timeline
AdministrativeAssistant
Sofia Kaidalina

Sofia Kaidalina

Somerville

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and great communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

8
8
years of professional experience

Work History

Whole Body Team Member

Whole Food Market
Charlestown
05.2024 - Current
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner.
  • Assisted customers with product selection and provided detailed information regarding features, pricing, and availability.
  • Provided guidance on product selection decisions based on individual needs or preferences of each customer.
  • Educated customers on product features, benefits, and usage instructions.
  • Collaborated with team members to ensure efficient workflow throughout the day.
  • Established effective communication between staff members across multiple shifts to ensure smooth transition during shift changes.
  • Created price tags and merchandise signs for new items.
  • Helped customers by answering questions and locating merchandise.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.

Janitorial Supervisor

Super Serv Inc.
Boston
05.2020 - 09.2024
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Provided guidance and support to janitors regarding their work assignments.
  • Trained staff to follow team standards and use efficient techniques.
  • Checked quality of work regularly through inspections and official assessments.
  • Analyzed feedback from customers regarding satisfaction levels with the services provided by our team.

Medical Technician

Ophthalmic Consultants of Boston
Boston
12.2020 - 04.2021
  • Operated specialized equipment to perform glaucoma tests on patients with potential or confirmed glaucoma.
  • Ensured compliance with COVID-19 protocols by sanitizing and disinfecting specialized medical equipment between patient interactions.
  • Checked in patients for tests, accurately documenting and summarizing their visits.
  • Maintained up-to-date patient data to facilitate smooth appointment processes.
  • Performed glaucoma tests and guided patients through the process, ensuring clarity and comfort.

Barista

Starbucks
Moscow
08.2017 - 07.2018
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Received and accurately processed customer payments.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Memorized official and off-menu coffee and tea preparations.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Education

High School Diploma -

School #1133
Moscow, Russia
06-2016

Skills

  • Customer service
  • Product knowledge
  • Visual merchandising
  • Inventory management
  • Effective communication
  • Relationship building
  • Quality assurance
  • Cash handling experience
  • Teamwork
  • Positive and professional
  • Problem solving
  • Reliability and punctuality
  • Cleanliness and hygiene

Languages

English
Professional
Russian
Native/ Bilingual

Affiliations

1. Secondary academic musical education (playing musical instrument - piano, singing - vocal)

2. Hobbies: photography, music/singing, dancing, sports, reading, exploring/learning new skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Work Location

On-SiteRemote

Important To Me

Work-life balanceHealthcare benefitsPaid time offPaid sick leaveCareer advancementFlexible work hours

Interests

Music

Photography

Sports

Art

Reading

Poetry

Dancing

Psychology

Timeline

Whole Body Team Member

Whole Food Market
05.2024 - Current

Medical Technician

Ophthalmic Consultants of Boston
12.2020 - 04.2021

Janitorial Supervisor

Super Serv Inc.
05.2020 - 09.2024

Barista

Starbucks
08.2017 - 07.2018

High School Diploma -

School #1133

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Sofia Kaidalina