Sofia Miranda
Framingham
Summary
Detail-oriented receptionist with a proven track record in call management and visitor assistance. Skilled in maintaining front desk operations and training new staff. Committed to enhancing customer experiences and ensuring smooth office workflows.
Overview
4
4
years of professional experience
Work History
Receptionist/Life Enrichment Assistant
Casa de Ramana
Framingham
05.2025 - Current
- Managed incoming calls, directing inquiries to appropriate staff members efficiently.
- Greeted and assisted visitors, creating a welcoming environment at the front desk.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Dinning Server
Olive Garden
Framingham
01.2022 - 04.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in training new servers on restaurant procedures and standards.
Education
High School Diploma -
Framingham High School
115 A Street, Framingham, Massachusetts05-2022
Skills
- Call management
- Office administration
- Attention to detail
- Training assistance
- Customer and client relations
- Visitor assistance
- Customer service
- Call redirection
- Multi-line telephone systems
- Front desk operations
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Professional
Timeline
Receptionist/Life Enrichment Assistant
Casa de Ramana
05.2025 - Current
Dinning Server
Olive Garden
01.2022 - 04.2025
High School Diploma -
Framingham High School