Sofia Morales Mendez
East Boston
Summary
Customer service specialist with 5+ years of experience, my objective is to consistently deliver high-quality service to customers by listening to their needs, providing accurate information, and resolving issues in a timely and professional manner. I aim to build strong relationships with customers, anticipate their needs, and exceed their expectations to ensure their satisfaction and loyalty to the company. I am committed to continuously improving my skills and knowledge to better serve customers and contribute to the overall success of the organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security
Huntleigh USA
12.2024 - Current
- Safeguarded airport security regulations compliance through strict adherence to guidelines during all ground operations tasks.
- Collaborated with airport security teams to maintain a safe environment for all travelers and staff.
- Played a critical role in maintaining airport security by reporting suspicious activities and adhering to established safety protocols.
Bartender
Mestizo Modern Mexican Restaurant
05.2024 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Cashier, Barista
One Bistro
01.2024 - 06.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Bartender
Sapphire Lounge
08.2023 - 12.2023
- Created a welcoming atmosphere for customers by greeting and engaging with them. Maintained cleanliness of the bar area, included cleaning barware, restocking supplies, and disposed of empty bottles and trash. Prepared garnishes and garnish drinks as needed to enhance presentation and customer experience.
Cashier, Barista
Berkshire Farms
08.2023 - 12.2023
- Answered customer questions and provided information about menu items, specials, and promotions. Upsold additional items, such as pastries or snacks, to increase sales and provided customers with complete dining experience. Thanked customers for their patronage and invited them to return soon.
Server
Melodias Restaurant
10.2020 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School -
Madison Park Technical Vocational
05.2023
No Degree - Criminal Justice
Roxbury Community College
Roxbury, MA12-2026
Skills
- Excellent customer service skills
- Attention to detail
- Team player
- Excellent communication skills
- Multi-tasking abilities
- Knowledge of products
- Problem solving skills
- Time management
- Cash handling skills
- Knowledge of food safety and alcohol service regulations
- Fluent Spanish
Certification
- Tips certification
- Bartending School Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Security
Huntleigh USA
12.2024 - Current
Bartender
Mestizo Modern Mexican Restaurant
05.2024 - 11.2024
Cashier, Barista
One Bistro
01.2024 - 06.2024
Bartender
Sapphire Lounge
08.2023 - 12.2023
Cashier, Barista
Berkshire Farms
08.2023 - 12.2023
Server
Melodias Restaurant
10.2020 - 01.2023
High School -
Madison Park Technical Vocational
No Degree - Criminal Justice
Roxbury Community College
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