Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sofia Morales Mendez

East Boston

Summary

Customer service specialist with 5+ years of experience, my objective is to consistently deliver high-quality service to customers by listening to their needs, providing accurate information, and resolving issues in a timely and professional manner. I aim to build strong relationships with customers, anticipate their needs, and exceed their expectations to ensure their satisfaction and loyalty to the company. I am committed to continuously improving my skills and knowledge to better serve customers and contribute to the overall success of the organization.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Security

Huntleigh USA
12.2024 - Current
  • Safeguarded airport security regulations compliance through strict adherence to guidelines during all ground operations tasks.
  • Collaborated with airport security teams to maintain a safe environment for all travelers and staff.
  • Played a critical role in maintaining airport security by reporting suspicious activities and adhering to established safety protocols.

Bartender

Mestizo Modern Mexican Restaurant
05.2024 - 11.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Cashier, Barista

One Bistro
01.2024 - 06.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Bartender

Sapphire Lounge
08.2023 - 12.2023
  • Created a welcoming atmosphere for customers by greeting and engaging with them. Maintained cleanliness of the bar area, included cleaning barware, restocking supplies, and disposed of empty bottles and trash. Prepared garnishes and garnish drinks as needed to enhance presentation and customer experience.

Cashier, Barista

Berkshire Farms
08.2023 - 12.2023
  • Answered customer questions and provided information about menu items, specials, and promotions. Upsold additional items, such as pastries or snacks, to increase sales and provided customers with complete dining experience. Thanked customers for their patronage and invited them to return soon.

Server

Melodias Restaurant
10.2020 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

High School -

Madison Park Technical Vocational
05.2023

No Degree - Criminal Justice

Roxbury Community College
Roxbury, MA
12-2026

Skills

  • Excellent customer service skills
  • Attention to detail
  • Team player
  • Excellent communication skills
  • Multi-tasking abilities
  • Knowledge of products
  • Problem solving skills
  • Time management
  • Cash handling skills
  • Knowledge of food safety and alcohol service regulations
  • Fluent Spanish

Certification

  • Tips certification
  • Bartending School Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Security

Huntleigh USA
12.2024 - Current

Bartender

Mestizo Modern Mexican Restaurant
05.2024 - 11.2024

Cashier, Barista

One Bistro
01.2024 - 06.2024

Bartender

Sapphire Lounge
08.2023 - 12.2023

Cashier, Barista

Berkshire Farms
08.2023 - 12.2023

Server

Melodias Restaurant
10.2020 - 01.2023

High School -

Madison Park Technical Vocational

No Degree - Criminal Justice

Roxbury Community College
Sofia Morales Mendez