Solana Vanegas
Methuen
Summary
Dynamic professional with a strong background in fast-paced retail environments. Proven expertise in team management and exceptional customer service. Committed to applying transferable skills to make a meaningful impact in a new field. Prepared to embrace opportunities that foster growth and driving efficiency while driving organizational success.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Starbucks
03.2024 - 08.2025
- Conducted weekly inventory count in order to place an accurate and efficient order on a weekly basis.
- Established a clear set of roles for employees during their shifts, playing off of others strengths and areas of improvement to foster an incredible customer experience and work environment in a high-traffic store.
- Assisted in building employee schedules to ensure efficient coverage.
- Obtained master barista certification as well as a training certificate gaining the ability to train new baristas with the most current knowledge of products, seasonal launches and instruction to prepare beverages.
- Created promotional displays to enhance product visibility and sales.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Barista
Starbucks
10.2023 - 02.2024
- Communicated effectively with other baristas to be able to give exceptional drinks to customers and serve over five hundred hand-crafted drinks a day.
- Learned and created various different coffee and espresso drink recipes.
- Delivered exceptional customer service, enhancing overall customer experience and satisfaction.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Resolved customer concerns promptly, fostering loyalty and repeat business through effective communication skills.
Shift Supervisor
Ben and Jerrys
01.2023 - 07.2023
- Cultivated a welcoming environment, consistently delivering positive customer experiences with a personable and friendly greeting style.
- Responded to and effectively resolved customer questions and concerns.
- Trained new team members in customer service, product knowledge, workplace and food safety while demonstrating how to apply the company’s values and practices..
- Responsible for cash handling consisting of preparing till drawers and money count.
- Performed opening and closing procedures
- Responsible for handling product deliveries.
Education
Bachelor of Arts - Business Transfer
Middlesex Community College
Bedford, MA05-2029
High School Diploma -
Cambridge Rindge & Latin High School
Cambridge, MA06-2024
Skills
- Customer service experience in retail & restaurant settings
- Effective communication and listening
- Ability to work in a group and independently
- Retail operations management
- Money handling
- Team leadership
- Problem-solving
- Staff training and development
- Conflict resolution
- Schedule oversight
- Decision-making
Timeline
Assistant Manager
Starbucks
03.2024 - 08.2025
Barista
Starbucks
10.2023 - 02.2024
Shift Supervisor
Ben and Jerrys
01.2023 - 07.2023
Bachelor of Arts - Business Transfer
Middlesex Community College
High School Diploma -
Cambridge Rindge & Latin High School