Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Solania Nurislyn Federo Medina

Worcester

Summary

Dynamic professional with extensive experience in customer service and team leadership at McDonald's. Proven track record in enhancing customer satisfaction and resolving conflicts effectively. Skilled in time management and staff training, consistently achieving high-quality service delivery while maintaining a safe and organized environment.

Overview

7
7
years of professional experience

Work History

Manager

McDonald's
01.2021 - 03.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Patient Care Coordinator

Simply Dental Management
07.2024 - 02.2025
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Shipping and Receiving Clerk

EastBridge
01.2023 - 08.2024
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.

Bank Teller

Popular Bank
03.2022 - 10.2023
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Customer Service Representative

Lab. Patria Rivas
08.2018 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Science - Criminal Justice

Quinsigamond Community College
Worcester, MA
04-2026

Associate of Science - International Business

UNAPEC
Santo Domingo, Dominican Republic
01-2019

High School Diploma -

CENSFE
Santo Domingo, Dominican Republic
08-2017

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Documentation and reporting
  • Goal setting
  • Task delegation
  • Shift scheduling
  • Policy implementation
  • Schedule preparation

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Patient Care Coordinator

Simply Dental Management
07.2024 - 02.2025

Shipping and Receiving Clerk

EastBridge
01.2023 - 08.2024

Bank Teller

Popular Bank
03.2022 - 10.2023

Manager

McDonald's
01.2021 - 03.2025

Customer Service Representative

Lab. Patria Rivas
08.2018 - 11.2020

Associate of Science - Criminal Justice

Quinsigamond Community College

Associate of Science - International Business

UNAPEC

High School Diploma -

CENSFE

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Solania Nurislyn Federo Medina