Sondia Abraham
Malden
Summary
I am a young professional with experience in both customer service and social support roles. I’ve worked as a retail associate and case aide in homeless Shelter, where I developed good communication skills and the ability to stay calm under pressure. I’m also a certified phlebotomist, with current CPR and BLS certifications, and I bring a compassionate, people-first approach to everything I do. I take pride in being dependable, respectful, and always ready to step in and help where needed.
Overview
2
2
years of professional experience
Work History
Sales Associate
Newslink of Boston
09.2023 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Case Aide
Clearway Solutions
07.2022 - 08.2023
- Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
- Prepared comprehensive reports on case activities for supervisor review and analysis.
Education
High School Diploma -
Ambrose Bay High School
Delray Beach, FL07-2021
No Degree - Phlebotomy
Northwest Phlebotomy School
Boston, MA01-2024
Skills
- Customer service
- CPR Certified
- BLS Certified
- Listening skills
- Multi-tasking strength
- Cash handling
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Sales Associate
Newslink of Boston
09.2023 - 10.2024
Case Aide
Clearway Solutions
07.2022 - 08.2023
High School Diploma -
Ambrose Bay High School
No Degree - Phlebotomy
Northwest Phlebotomy School
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