Sonya Calvino

Dedicated professional with strong experience in customer service, sales and event coordination. Skilled in building client relationships, problem-solving, and delivering high-quality service. Highly organized with excellent communications skills and a strong ability to multi task in fast paced environments. Passionate about teamwork, efficiency, and creating positive customer experiences.

• Employee of the Year, 12/01/06, Sheraton Ferncroft
• Microsoft Office Certificate
• Core Courses for U.S. Coast Guard Auxiliary
• Suicide Prevention
• Sexual Assault Prevention, Response, and Recovery
• Security Fundamentals
• Privacy at DHS: Protecting Personal Information
• Sexual Harassment Prevention
• Civil Rights Awareness
• Flotilla Commander, U.S. Coast Guard Auxiliary, 2017-2018
• Co-Flotilla Commander, U.S. Coast Guard Auxiliary, 2019-2020
• Safe Boating Instructor

• Owner Operated, Magic Rag Cleaning, Manchester, NH, 09/01/22, 10/01/24, Managed all aspects of business operations, including client acquisition, scheduling, and budgeting., Provided high-quality cleaning services for residential and commercial properties., Hired, trained and supervised cleaning staff to ensure consistency and efficiency., Maintained strong customer relationships addressing client needs and ensuring satisfaction., Managed inventory, ordered supplies, and ensured cost-effective operations., Handled invoicing, payments, and financial records to maintain profitability.
• Office Administrator, Quantem Aviation, Manchester, NH, 02/01/07, 08/01/09, Managed daily office operations, ensuring efficiency and organization., Provided administrative support, including scheduling, correspondence, and document management., Maintained records, files, and database with accuracy and confidentiality., Assisted with bookkeeping tasks, including invoicing, expense tracking and payroll support., Assisted with HR tasks such as onboarding, training coordination and employee record keeping., Ordered and maintained office supplies, ensuring well-stocked and functional workspace.
• Front Desk Supervisor, Sheraton Ferncroft, Danvers, MA, 01/01/05, 01/01/07, Supervised front desk operations, ensuring smooth check-ins, check-outs, and guest services., Provided excellent customer service, resolving guests' concerns and ensuring a positive experience., Trained and managed front desk staff, ensuring adherence to hotel policies and service standards., Handled reservations, cancellations, and special requests with efficiency and professionalism., Managed billing, payments and financial transactions maintaining accuracy and security., Communicated with housekeeping and maintenance teams to meet guests' needs promptly.