Sophia Bellone
Worcester
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Resolved numerous client concerns and inquiries, enhancing customer satisfaction and loyalty. I am very comfortable in demonstrated expertise in policy interpretation and claims processing, coupled with effective communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Specialty Pharmacy Operations
CVS Pharmacy
07.2023 - 11.2024
- Ensured regulatory compliance by adhering to federal and state laws governing the practice of pharmacy.
- Facilitated timely medication refills by proactively contacting patients for adherence checks and refill reminders.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Remote Administrative Assistance
Webster Plate Glass, Inc
01.2022 - 06.2023
- Provided exceptional support to project leads through daily communication, follow-up on action items, and proactive problemsolving.
- Delivered excellent customer service, addressing inquiries and resolving complaints promptly.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Patient Care Representative
Gentle Dental
10.2021 - 04.2023
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
- Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Education
High School Diploma -
Quabbin Regional High Schoo
Barre, MA05-2018
Skills
- HIPAA compliance
- Data accuracy
- Clinical assessment
- Insurance verification
- Patient records
Timeline
Specialty Pharmacy Operations
CVS Pharmacy
07.2023 - 11.2024
Remote Administrative Assistance
Webster Plate Glass, Inc
01.2022 - 06.2023
Patient Care Representative
Gentle Dental
10.2021 - 04.2023
High School Diploma -
Quabbin Regional High Schoo
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