Sophia Iannelli
Braintree
Overview
4
4
years of professional experience
1
1
Certification
Work History
Figure Skating Coach
Pilgrim Skating Club
Pembroke, MA
05.2022 - Current
- Analyzed moves of skaters to explain correct and incorrect techniques.
- Evaluated students to match skill levels with appropriate classes.
- Introduced students to principles of figure skating.
- Completed continuing education requirements to maintain compliance with coaching standards.
- Adjusted coaching techniques to highlight strengths and weaknesses of each individual athlete.
- Gave on and off ice training to help aid athletes in proper stretching and training regimens.
- Taught students to perform specific figure and footwork techniques to improve compulsory scores.
- Helped students develop form, timing and style.
- Choreographed routines for students participating in competitions.
- Choreographed programs to prepare skaters for competitions and advancement testing.
Sales Associate
Marylou's Coffee Shop
Weymouth, MA
04.2021 - Current
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Assistant
Brae Burn Country Club
Newton, MA
05.2024 - 08.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Education
Bachelor of Arts - Psychology
Sacred Heart University
Fairfield, CT05-2026
High School Diploma -
Braintree High School
Braintree, MA06-2022
Skills
- Skating techniques
- Choreography
- Learn to skate program
- Skill-building proficiency
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
Certification
- SafeSport Training Certificate – U.S Center for SafeSport.
Languages
Spanish
Professional Working
Timeline
Sales Assistant
Brae Burn Country Club
05.2024 - 08.2024
Figure Skating Coach
Pilgrim Skating Club
05.2022 - Current
Sales Associate
Marylou's Coffee Shop
04.2021 - Current
- SafeSport Training Certificate – U.S Center for SafeSport.
Bachelor of Arts - Psychology
Sacred Heart University
High School Diploma -
Braintree High School