Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sophia Iannelli

Braintree

Overview

4
4
years of professional experience
1
1
Certification

Work History

Figure Skating Coach

Pilgrim Skating Club
05.2022 - Current
  • Analyzed moves of skaters to explain correct and incorrect techniques.
  • Evaluated students to match skill levels with appropriate classes.
  • Introduced students to principles of figure skating.
  • Completed continuing education requirements to maintain compliance with coaching standards.
  • Adjusted coaching techniques to highlight strengths and weaknesses of each individual athlete.
  • Gave on and off ice training to help aid athletes in proper stretching and training regimens.
  • Taught students to perform specific figure and footwork techniques to improve compulsory scores.
  • Helped students develop form, timing and style.
  • Choreographed routines for students participating in competitions.
  • Choreographed programs to prepare skaters for competitions and advancement testing.

Sales Associate

Marylou's Coffee Shop
04.2021 - Current
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Sales Assistant

Brae Burn Country Club
05.2024 - 08.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.

Education

Bachelor of Arts - Psychology

Sacred Heart University
Fairfield, CT
05-2026

High School Diploma -

Braintree High School
Braintree, MA
06-2022

Skills

  • Skating techniques
  • Choreography
  • Learn to skate program
  • Skill-building proficiency
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Cash handling
  • Goal oriented
  • Relationship building
  • Stock management

Certification

  • SafeSport Training Certificate – U.S Center for SafeSport.

Languages

Spanish
Professional Working

Timeline

Sales Assistant

Brae Burn Country Club
05.2024 - 08.2024

Figure Skating Coach

Pilgrim Skating Club
05.2022 - Current

Sales Associate

Marylou's Coffee Shop
04.2021 - Current
  • SafeSport Training Certificate – U.S Center for SafeSport.

Bachelor of Arts - Psychology

Sacred Heart University

High School Diploma -

Braintree High School

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Sophia Iannelli