Sophia Leblanc
Lakeville
Summary
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Waitress
Blackbeards Triple Play Bar and Grill
05.2024 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Bar Cart Golf Service
The Back Nine
03.2023 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistance Manager
Sunshine Cafe
01.2022 - 03.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Barista
Dunkin' Donuts
03.2021 - 02.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Education
Bachelor of Science - Psychology
University of North Carolina At Wilmington
Wilmington, NC05-2026
High School Diploma -
Apponequet Regional High School
Lakeville, MA05-2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cash handling
- Decision-making
- Handling complaints
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Waitress
Blackbeards Triple Play Bar and Grill
05.2024 - 08.2024
Bar Cart Golf Service
The Back Nine
03.2023 - 08.2023
Assistance Manager
Sunshine Cafe
01.2022 - 03.2023
Barista
Dunkin' Donuts
03.2021 - 02.2022
Bachelor of Science - Psychology
University of North Carolina At Wilmington
High School Diploma -
Apponequet Regional High School
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