Sophia Ottino
Plymouth
Summary
Dedicated bank teller with expertise in cash handling and customer support. Proven ability to ensure security compliance while delivering exceptional service and fostering client relationships.
Overview
4
4
years of professional experience
Work History
Bank Teller
TD Bank
Plymouth
06.2023 - Current
- Assisted customers with account inquiries and provided product information.
- Maintained cash drawer balance and ensured compliance with security protocols.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Maintained confidentiality of bank records, transactions and customer information.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Built and maintained client relationships through quality, personalized interactions.
Assistant Manager
The Market at The Pinehills
Plymouth
10.2021 - 06.2023
- Resolved customer inquiries and complaints effectively and efficiently.
- Trained new employees on customer service and product knowledge, enhancing team readiness to meet customer needs.
- Delegated work to staff, prioritizing tasks and establishing clear goals for team alignment.
- Completed thorough opening, closing, and shift change functions, ensuring consistent operational standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Education
High School Diploma -
Plymouth South High School
Plymouth06-2021
Skills
- Transaction processing
- Cash handling
- Security compliance
- Customer relationship management
- Customer support
- Patience and empathy
Timeline
Bank Teller
TD Bank
06.2023 - Current
Assistant Manager
The Market at The Pinehills
10.2021 - 06.2023
High School Diploma -
Plymouth South High School