Sophia Pallazola
Manchester-by-the-Sea
Summary
Dedicated Projects Assistant with proven experience managing complex inquiries, and coordinating mail distribution across multiple boards. Recognized for strong attention to detail, collaborative problem-solving, and commitment to compliance and customer satisfaction. Highly motivated, adaptable, and possessing a strong work ethic, along with excellent interpersonal skills. Quick to learn new systems and processes, and effective both independently and within team settings.
Overview
4
4
years of professional experience
Work History
Projects Assistant
Massachusetts Department of Public Health
Boston
04.2024 - Current
- Manage high-volume mail distribution across 21+ professional boards, ensuring accurate and timely delivery of critical documentation.
- Serve as the primary contact for both the Nursing Licensure line and the administrative line, providing clear, professional communication and resolving inquiries efficiently.
- Act as the department expert on Zendesk ticketing system, overseeing issue resolution and ensuring all tickets are completed within required timeframes to support compliance and customer satisfaction.
- Assist staff and applicants by providing accurate information, troubleshooting issues, and directing complex cases to the appropriate board or department.
Daycare Attendant
The Doggie Depot
Danvers
08.2023 - 04.2025
- Supervise and care for multiple dogs, ensuring a safe, clean, and engaging environment while monitoring behavior and health.
- Assist in training new staff, oversee playgroups, and provide pet owners with updates on behavior, health, and activities.
- Maintain cleanliness of the facility, manage feeding schedules, and assign staff breaks.
- Earned two raises in a short period due to strong performance, reliability, and dedication to customer service.
Sales Floor Associate
American Eagle
Durham
06.2023 - 08.2023
- Enhanced sales & customer satisfaction by providing personalized service & courteous support to customers.
- Provided expert responses to product inquiries, leveraging knowledge of sales & promotions.
- Boosted sales & engagement by strategically arranging merchandise to maximize visual appeal and organization.
- Fostered sales, loyalty, & customer satisfaction through purchase assistance, item guidance, & reward sign-ups.
Sales Floor & Cashier
Ulta Beauty
Peabody
06.2022 - 08.2022
- Elevated loyalty, satisfaction, & sales by streamlining purchases, helping customers find items, & encouraging reward sign-ups.
- Utilized system capabilities to manage transactions, online orders, & gift card activations.
- Facilitated customer management of significant purchases by retrieving items from shelves & storage areas.
- Ensured swift & effective restocking of sales floor merchandise to maintain optimal inventory levels.
Sales Floor & Cashier
Homegoods
Gloucester
12.2021 - 01.2022
- Addressed inquiries regarding store policies and concerns, contributing to enhanced customer experiences.
- Efficiently handled sales, returns, online orders, & gift card activations.
- Managed checkout by verifying pricing, scanning items, applying discounts, & generating receipts for customers.
- Uphold a pristine sales floor environment and meticulously organized and presented merchandise.
Education
Bachelor of Arts - Communication
University of New Hampshire
Durham, NH05.2024
Bachelor of Arts - Undecided
Sacred Heart University
Fairfield, CT12.2021
Skills
- Customer support
- Tasking
- Mail distribution
- Problem solving
- Collaboration
- Organizing
- Microsoft Office Suite
- Fast Learner
- Coachable
- Personable
- Effective communication
- Time management
Accomplishments
- University of New Hampshire — Durham, NH Member of Human Resource Association — September 2023 – May 2024
- Directed a class of 40 students across all majors, guiding academic & career skill development.
• Completed four volunteer hours per semester through HRA events and guest speaker engagements.
Extracurricular Activities
University of New Hampshire, Member of Human Resource Association, Durham, NH, 09/23, 05/24, Directed a class of 40 students across all majors, guiding academic & career skill development., Completed four volunteer hours per semester through HRA events and guest speaker engagements.
Activities
- Member - Human Resource Association
- Member - LAMBDA PI ETA Communication Honor Society
Hobbies and Interests
- Photography
- Walking
- Animals
- Organizing cluttered spaces
- Building Lego models
Timeline
Projects Assistant
Massachusetts Department of Public Health
04.2024 - Current
Daycare Attendant
The Doggie Depot
08.2023 - 04.2025
Sales Floor Associate
American Eagle
06.2023 - 08.2023
Sales Floor & Cashier
Ulta Beauty
06.2022 - 08.2022
Sales Floor & Cashier
Homegoods
12.2021 - 01.2022
Bachelor of Arts - Communication
University of New Hampshire
Bachelor of Arts - Undecided
Sacred Heart University
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