Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sophia Szal

Shrewsbury

Summary

Accomplished Operations Lead with a proven track record at Kohl's Department Store. Excel in customer service and POS system operation. Ability to train new hires and manage inventory for efficiency and attention to detail. Skilled in fostering team collaboration and enhancing customer satisfaction through expert order fulfillment and service. Professional driver with experience in route planning and customer service, ensuring reliable and consistent performance. Strong team collaboration and flexibility to adapt to changing schedules and tasks.

Overview

5
5
years of professional experience

Work History

Delivery Driver

Green Logistics & Delivery Solutions
03.2025 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Trained new hires, resulting in stronger staff development and increased productivity.
  • Assisted other drivers with vehicle loading and completing deliveries upon completion of own work.

Associate/Operations Lead

Kohls Department Store
06.2021 - 03.2025
  • Performed cash register functions accurately and efficiently.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Answered store and merchandise questions and led customers to wanted items.
  • Trained new associates on store operations, policies, and procedures.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Provided customer service support for inquiries, complaints, and returns.
  • Processed and managed online orders efficiently.
  • Identified and retrieved misplaced merchandise from the sales floor.
  • Responded to customer requests for products, services, and company information.

Employee

Tractor Supply Company
04.2020 - 08.2020
  • Operated a variety of machinery and tools safely and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted and assisted customers to foster positive experiences.
  • Operated forklift to efficiently manage inventory in the backroom.
  • Sanitized carts and materials handled by customers to maintain hygiene standards.

Education

High School Diploma -

Shrewsbury High School
06-2020

Some College (No Degree) - Liberal Arts

Emerson College
Boston, MA

Associate of Arts - English

Quinsigamond Community College
Worcester, MA
05-2028

Skills

  • Order fulfillment
  • Acknowledgment of customer needs
  • Attention to detail
  • POS system operation
  • Customer service
  • Reliable and punctual
  • New hire training
  • Product merchandising
  • Team collaboration
  • Valid Driver's license
  • Positive attitude
  • Teamwork and collaboration

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Delivery Driver

Green Logistics & Delivery Solutions
03.2025 - Current

Associate/Operations Lead

Kohls Department Store
06.2021 - 03.2025

Employee

Tractor Supply Company
04.2020 - 08.2020

Some College (No Degree) - Liberal Arts

Emerson College

High School Diploma -

Shrewsbury High School

Associate of Arts - English

Quinsigamond Community College

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Sophia Szal