Sophie Celeste
Falmouth
Summary
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Overview
4
4
years of professional experience
Work History
Receptionist
Sea Salt Luxury Spa Studio
05.2025 - Current
- Coordinated staff scheduling to ensure adequate coverage during peak hours.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Interacted well with customers to build connections and nurture relationships.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Key Holder
Megababe
05.2024 - 08.2024
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Key Holder
Anthropologie
11.2021 - 12.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Education
Bachelor of Arts - Psychology
University of Massachusetts, Boston
Boston, MA05-2025
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Computer skills
- Microsoft Word
- Strong problem solver
- Documentation and recordkeeping
- Dedicated team player
- Deadline oriented
Timeline
Receptionist
Sea Salt Luxury Spa Studio
05.2025 - Current
Key Holder
Megababe
05.2024 - 08.2024
Key Holder
Anthropologie
11.2021 - 12.2023
Bachelor of Arts - Psychology
University of Massachusetts, Boston
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